IT Customer Service Support I - Omaha, NE

About You

You are a person who loves to answer incoming calls or emails in a timely manner coming into the varying IT Customer Support Queues. In the role of IT Customer Service Support I you will be responsible for documentation, first call resolution, and customer satisfaction

• Tell us about your experience with IT Customer Service.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Conduct every transaction with a focused, courteous approach that will ensure first call resolution and achieve a satisfaction score of 90% or higher.
• Document call activity into the Service Desk ticketing system.
• Maintains access for all client systems, as assigned.
• Work with other Support Center analysts and Senior Technicians to understand workstation and server support needs.
• Provide remote-controlled workstation support services.
• Participate in remote client workstation triage or basic management of remote network printer support.
• Participate in and support new hire classes in the required IT zoom orientation meetings.
• Provide appropriate training frameworks, programs and end user support procedures or document technical solutions to users that call in.
• Handle basic active directory administration requests such as password resets or unlocks.

Minimum Requirements:

• Must have a minimum of 1 year in a customer service type role with an emphasis on IT/technical support.
• Proficient in Windows 10/11 with practical application and use of Office 365 products, Symantec Antivirus Suite, and Adobe Products
• Must have excellent verbal and written technical communications skills.
• Ability to quickly learn new technologies, work collaboratively with other technical groups.
• Assist in identifying problems occurring in a product and able to quickly escalate for a resolution.
• Experience with Active Directory, Databases, VPN connections or troubleshooting network connectivity issues a plus.

• CompTIA A+ or other relevant IT certifications is preferred.

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

• U.S. Citizenship or naturalized citizenship is required for this position.
• All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.