Case Coordination Manager

Description

Position Summary:

In compliance with ORR Policy & Procedures, identify and process potential sponsors and expedite reunification for Unaccompanied Children; obtain required documentation; and ensure timely and accurate maintenance of official records.

The Case Coordination Manager is responsible for providing guidance and oversight support to assigned staff including but not limited to: hiring, training, weekly supervision and performance documentation to ensure the continuity of care and accountability of services.

Pay Range: $35.50 to $46.15 per hour

Essential Duties:

• Ensures client-centered service planning including effective advocacy, cross team collaboration, and client empowerment.
• Communicates relevant information and coordinates with staff to establish and meet clients' treatment goals.
• Sets clear, measurable and specific goals for assigned staff and meets weekly for review.
• Provides specific performance feedback to staff, both positive and corrective, as soon as possible after event or action.
• Oversees written evaluations, submitted evaluations and any rate change submissions for approval. Presents evaluation to staff.
• Maintains a professional environment that is consistent with existing contracts, licensing regulations, and established agency policies.
• Reviews and approves timely and accurate documentation of all Case Managers.
• Monitors effective and consistent Therapeutic Crisis Intervention of all Case Managers.

Requirements

Minimum Qualifications:

BA/BS in related field plus three years' experience working with Unaccompanied Children required, and has fluency in Spanish. A minimum of one year supervisory experience preferred.

Additional Requirements:

• Must possess and maintain a valid California driver's license and current vehicle insurance.
• Excellent interpersonal skills required to facilitate interviews, build trust, and ensure cooperation.
• Must be able to successfully complete and maintain required certifications and training including, but not limited to, Therapeutic Crisis Intervention, First Aid/CPR, and other evidence-informed practices.
• Must be computer-literate and be able to understand and effectively use electronic health record/billing systems
• Bi-lingual Spanish proven proficiency will result in additional stipend to base pay.