Guest Services Assistant Manager

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Carolina Union Mission Statement:
The Carolina Union creates safe, inclusive and educational experiences that enable students to maximize their time at Carolina.

Carolina Union Purpose:
The many co-curricular programs, services and facilities supported by the Union are developed and operated with a focus to serve the students whose fees fund our organization and therefore are intended to impact the intellectual and experiential climate of the University and provide opportunities for campus members to engage in debate, conversation, interaction, and learning. Managed by 44 full time staff and over 185 student employees, the Carolina Union builds a sense of community as a unifying force on campus and provides students the space and resources needed to put theory into practice.

The Guest Services Assistant Manager oversees Carolina Union Welcome Desks and Carolina Union Ticketing Services and is responsible for the completion of part-time student employee scheduling and support, finance task related to ticketing services, and overall success of the welcome desk and ticketing operations. The Guest Services Assistant Manager will: Help ensure a high level of customer service is provided to events and conferences taking place during the year at the Carolina Union. This includes answering client questions and resolving event day needs. This position will work with the Associate Director of Event Services to ensure successful event support and assist in the support and training of student staff. This position works within the larger team of Event Services and communicates on a regular basis at meetings, on the 25Live scheduling platform, and via email regarding event support needs and production updates. A successful candidate will have experience working in a higher education setting, experience working with reservation and/or ticketing software, and professional customer service experience.

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Excellent, highly developed communication skills and professional customer service experience.

Knowledge and awareness of event management, Knowledge of facility operations and conference planning, experience ticketing events, experience managing part time employees, and experience working at a help desk to address guest needs.

Must be able to move up to 50 lbs., with or without reasonable accommodations, and work in a constantly changing, fast-paced environment

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.