Experience Analyst (Cloud Product & Pricing Platform)

Overview

To take an advanced approach with requirements, testing, and analysis with the development, implementation, and long term execution of the business end of our new Product and Pricing Platform. Develops deep appreciation of our members' and team members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on defining testing and experience within the platform. Working cross-functionally to conduct research and perform analysis to uncover product opportunities within the Product and Pricing Platform and formulate innovative solutions that deliver value for team members.

Responsibilities

• Act as the SMD subject matter expert & champion for the Product and Pricing Platform
• Execute the required product management life cycle needs (ex. product and offer creation, updates, monitoring, retirements) in the Product and Pricing Platform once launched
• Assist Product Managers in gathering, analyzing, developing requirements and test plans that capture the team members and stakeholder's needs
• Conduct and facilitate User Acceptance Testing by validating the definition of Done and being an active leader in the testing process
• Proactively sizes Product and Pricing Platform opportunities and potential improvements
• Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the Product and Pricing vision
• Engages in product team decision making, being able to push back and propose initiatives based on data and experience
• Communicate and present plans including implementation and execution roadmaps and key business processes to senior management and to the broader organization
• Serve as an agent of change, looking for new ways to solve current ways of working problems and collaborate as a team
• Know the key metrics to be measured and how to measure it
• Produce pro/con analysis to substantiate hypotheses and drive executive decision making
• As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
• Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
• Perform other related duties as required

Qualifications

• Collaborative attitude and significant experience in being able to work with technology and business partners to ensure efficient and effective delivery
• Expertise in being a quick learner with an analytical and flexible thinking style
• Strong multi-tasking and the ability to meet deadlines
• Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams at all leadership levels
• Advanced comfortability with big, undefined problems and the capability to break down problems to find solutions
• Experience working in an agile environment and the software development lifecycle
• A significantly strong data sense, combined with analytical skills to help make informed recommendations
• Business acumen with ability to leverage expertise with credibility and impact
• Ability to develop and maintain strong relationships across the organization
• Demonstrated skill and detailed orientation in having a curiosity for learning how technical process flows work
• Bachelor's Degree in Business, Management, Computer Science, Information Systems, or a related field

Desired Qualification

• Knowledge of credit union operations/processes and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

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