Senior Manager, Renewals

Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a Senior Manager, Renewals to join our team. This is a hybrid opportunity based out of our Waltham, MA or Austin, TX office.

Job Summary

The Sr Manager, Renewals is a core member of the Imprivata Customer Experience leadership team. This role will lead a global group of renewal managers focused on multi-year contracts, including perpetual maintenance, subscription licenses, SaaS conversions, true-ups, and license expansions. The ideal candidate thrives in fast-paced environments characterized by rapid growth. The Sr Manager will be responsible for driving iterative process improvement, providing strategic pricing guidance, and motivating teams for high levels of engagement. A successful track record with customers and internal stakeholders is essential in this role to deliver tangible value and align commercial objectives with our business growth.

Duties and Responsibilities

• Enhance and execute on the renewal management strategy, focusing on customer retention, timely renewals, and KPIs across direct and indirect channels with a Customers for Life mentality.
• Help identify and drive early, repeatable, scalable, and streamlined actions to address risk and ensure healthy renewals.
• Lead a large, globally diverse team through organizational changes while maintaining focus on key objectives.
• Serve as a liaison between the Sales and Customer Success organizations to optimize selling efficiency, risk mitigation, timely renewals, and managing escalations.
• Partner with Sales Operations, Legal and Finance to ensure a holistic view of customer entitlements and procurement processes.
• Provide consistent, real-time data, reporting and insights related to forecasting, bookings, productivity and KPIs.
• Establish global standards and consistency for operationally-sound models executing against key performance metrics, implement best practices and optimize renewal subscription and perpetual management methodologies.
• Lead monthly, quarterly and annual planning activities including forecasting, pipeline management and staffing capacity.
• Deliver analysis of renewal trends and performance metrics dashboards for weekly tracking and monthly operational reviews.
• Other duties as assigned and required.

Required Qualifications

• Bachelor's Degree - Business, Administration or Marketing
• 7+ years of experience in renewals, sales, operations, or client success
• 3+ years of leadership managing client/account teams across perpetual, subscription, and multi-channel models.
• Strong analytical and problem-solving skills, with the ability to identify trends, propose solutions, and present insights to executives.
• Proficient in Salesforce.com, quoting tools, and automated sales processes for both perpetual and subscription sales.
• Experienced in contract review, pricing strategy, and high-level negotiation, including legal terms and partner considerations.
• Proven ability to lead renewal strategy, collaborate cross-functionally, and drive alignment with financial and operational goals.
• Skilled in hiring, developing, and leading teams through change while ensuring a positive customer experience.

This position offers a total compensation range of $174,286.00 to $210,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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