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Clinic/Practice Assistant, Endocrinology- Medford

Mass General Brigham Community Physicians
United States, Massachusetts, Medford
Jul 16, 2025
We are seeking a full- full time 40-hour clinic/practice assistant to support our practice onsite Monday- Friday. Mondays from 7:00am-3:30pm Tuesdays through Fridays from 8:00am-5:00pm (shifts are stagged accordingly) Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. As the only Clinic/Practice Assistant for the specialty, this role is a unique opportunity to work autonomously as the epicenter of the department while also collaborating with various members of the multidisciplinary team in a patient-facing role. Responsibilities Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams. During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms. *At the conclusion of the visit, during check-out, Practice Assistants are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures. Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience healthcare office experience 0-1 year required Knowledge, Skills and Abilities - Basic Proficiency with all Office Suite. - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught. Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.