Senior Program Manager
 PG&E | |
 United States, California, Oakland | |
 Jul 16, 2025 | |
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Requisition ID# 166394 Job Category: Project / Program Management Job Level: Individual Contributor Business Unit: Customer & Enterprise Solutions Work Type: Hybrid Job Location: Oakland Department Overview Customer and Enterprise Solutions (C&ES) is devoted to serving PG&E's mission of delivering safe, reliable, and affordable customer-focused electric and gas service to all customers across our unique service area. As PG&E's customer-facing organization, we support Electric Operations, Gas Operations, and Energy Supply. We aim to define and drive the enterprise-wide customer strategy while encouraging a culture of safety, affordability, and employee engagement. Local Customer Engagement (LCE) is accountable for delivering high-quality performance to PG&E's customers and ensuring the safety, availability, and reliability of regional operations for our hometowns. To meet and exceed our customers' diverse needs and preferences, PG&E implemented a Regional Service Model (RSM) in 2021, rolling out five unique regions supported by local-level leadership. The Regional Service Model Program Management Office (PMO) is responsible for harnessing the power of a large utility and curating it to the needs of our diverse customers by supporting our five regions and each of their leaders to quickly resolve issues at the regional level and rebuild trust with our hometowns. Position Summary The Senior Program Manager plays a critical role in driving operational excellence and strategic alignment across the organization. This role leads the planning, governance, and execution of cross-functional initiatives, while managing daily, weekly, and monthly operating reviews in partnership with LCE leadership. They will also help manage and facilitate other leadership meetings and working sessions to ensure alignment, accountability, and progress across key priorities. The ideal candidate brings strong executive presence, a proactive mindset, and a passion for continuous improvement. They will independently lead high-impact programs, communicate effectively with stakeholders at all levels, and contribute to the evolution of governance and reporting processes. Comfort with Excel and a desire to learn tools like Power BI are essential, as is the ability to identify and implement process improvements. This role also supports the broader PMO mission of integrating full lifecycle project management and end-to-end process governance across a 300-person department, while leaning into larger enterprise-wide initiatives as needed. This role is hybrid working from your remote office and in-person at the Oakland General Office based on business needs. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of thejob posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will bebased on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience,market value, geographic location, and internal equity.Although we estimatethe successful candidate hiredinto this rolewill beplaced between the entry point and the middle of the range, the decisionwill be made on a case-by-casebasis related tothese factors. This job is also eligible to participate inPG&E's discretionary incentive compensation programs. A reasonable salary range is: Bay Area Minimum: $102,000 Bay Area Maximum: $162,000 Job Responsibilities
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