Temporary Customer Service and Account Specialist
Please see Special Instructions for more details.
*
Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker's Compensation provisions.
However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions or designated as variable hour worker - i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan and will be notified of instructions.
*Special Notes Regarding Eligibility for the High Deductible Health Plan
- Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75+ (cumulative of all jobs) or measured full-time, offered the high deductible health insurance
- Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance
https://hr.charlotte.edu/benefits/benefit-plans/health-insurance
Position Information
General Information
| Position Number |
STMP15 |
| Working Title |
Temporary Customer Service and Account Specialist |
| Division |
Business Affairs |
| Department |
Business Services (Adm) |
| Work Unit |
Parking & Transportation Services |
| Work Location |
FOPS Building |
| Vacancy Open To |
All Candidates |
| Position Designation |
Non-Student Temporary |
| Employment Type |
Temporary - Full-time |
| Hours per week |
29 |
| Work Schedule |
Hours will generally be from 8:00am to 1:00pm Monday through Friday, but flexibility during office hours of 8:00am and 5:00pm Monday through Friday may be needed at times. |
| Pay Rate |
$18.00/Hour |
| Minimum Experience/Education |
- Completion of a high school diploma or equivalent.
- At least 1 year of customer service experience.
- At least 1 year of work experience in an office.
- Strong verbal and written communication skills.
|
| Departmental Preferred Experience, Skills, Training/Education: |
- At least 1 year of experience working in a university office setting.
- Strong attention to detail and ability to prioritize tasks.
- Advanced beginner to intermediate skills with Google Workspace products, particularly Sheets.
|
| Duties and Responsibilities |
Position will work at the front counter in the Parking and Transportation Services office. Duties will include:
- Responding to customer questions about Parking and Transportation Services. This will include in person interactions as well as email and phone interactions.
- Collecting payments for parking permits, parking citations, transit passes.
- Data entry into the parking database.
- Submitting 49er Mart orders and FTRs.
|
| Other Work/Responsibilities |
- May attend student resource fairs from time to time.
|
| Necessary Licenses or Certifications |
|
| Proposed Hire Date |
08/04/2025 |
| Contact Information |
|
| Expected Length of Assignment |
through 05/15/2026 |
| Posting Open Date |
07/16/2025 |
| Posting Close Date |
07/23/2025 |
| Special Notes to Applicants |
*
Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker's Compensation provisions.
However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions or designated as variable hour worker - i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan and will be notified of instructions.
*Special Notes Regarding Eligibility for the High Deductible Health Plan
- Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75+ (cumulative of all jobs) or measured full-time, offered the high deductible health insurance
- Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance
https://hr.charlotte.edu/benefits/benefit-plans/health-insurance
|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
Required Documents
- Contact Information for References
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
Optional Documents
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University of North Carolina Charlotte
Jul 16, 2025