Patient Access Services Representative

RESPONSIBILITIES

1. Patient Registration

• Greets patients and/or visitors to the facility in a courteous manner
• Conducts interviews to obtain relevant demographic and insurance data; obtains appropriate signatures on medical, legal and financial forms
• Provides copies and interpretation of Hospital policies and regulations to patients including, but not limited to visiting hours, patient rights, services etc.
• Enters patient information into hospital registration system(s) and verifies accuracy of information. Re-verifies demographics and insurance of recurring patients
• Meets established quality standards and adheres to department key performance indicators
• Obtains and/ or verifies authorization and referral requirements as applicable
• Adheres to all regulatory agency guidelines (i.e HIPAA) and safeguards patient information at all times

1. Patient Education

• Educates patients on out-of-pocket responsibilities
• Collects balances, enters payment into collection system and closes batch end of day
• Refers patients to Financial Counseling when applicable

1. Scheduling

• Schedules and/or contacts patients for admission, outpatient procedures, tests as applicable
• Arranges for transport or escorts patient to room or clinical department as applicable

1. Clerical Functions

• Maintains logs and completes various forms related to internal procedures (i.e birth/ death certificates)

1. Answers phone calls in a prompt and polite manner
2. Follow department procedures for patient throughput as applicable and other duties as assigned.

ADA Essential Functions

Experience and Qualifications

Requirements

• A High School Degree or GED
• Ability to effectively interact with patients, clinical team members, and other team members
• Minimum 1 year experience working in any high-volume/high-intensity service industry (e.g., hospital, medical office, hospitality, restaurant, education or retail environment)
• Excellent verbal, written, and interpersonal communication skills
• Proficiency in Microsoft Office and superior keyboarding skills (approximately 55 wpm); ability to learn and navigate multiple computer systems/ applications
• Detail-oriented and a team player
• Flexible/adaptable nature to work in a continuously evolving environment
• Attendance of mandatory training upon hire and successful passing of cumulative assessment

Preferred Qualifications

• Bilingual language skills preferred based on site location
• Previous healthcare experience
• Associate's Degree or above