Workplace Operations Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities:

Workplace Operations Scalability

• For new opportunities, leverage personal expertise and work with account/platform teams to create viable and attractive facility management offerings that create economic and operational value
• Develop a scalable framework addressing business partner needs and supporting portfolio growth
• Ensure consistent, repeatable, and scalable services
• Balance global and company-specific differences with consistency and standardization
• Actively engage with the JLL network to stay informed on evolving delivery methodologies, lessons learned, and industry best practices; leverage this knowledge to continuously improve service delivery and strategically utilize JLL resources and expertise for current and future client needs

Workplace Operations Management

• Lead and manage the Workplace Operations Team
• Build a culture of collaboration, transparency, and safe work operations
• Develop comprehensive management programs for Facility Management services
• Manage supplier partners through defined scopes, risk assessments, and performance evaluations

Workplace Operations Personnel

• Identify, hire, train, develop, and retain top talent with a focus on engagement and experience while delivering results
• Develop and execute succession planning for key positions
• Maintain staffing levels as per MSA/SOW and develop backup support
• Develop team skills to support portfolio growth strategy
• Coach and develop direct reports to transition from tactical individual contributors to strategic leaders with executive presence
• Ensure direct reports achieve a balanced skillset of tactical execution and strategic thinking

Workplace Operational Framework

• Develop and implement systems, procedures, technologies, and policies for exceptional service delivery
• Foster innovation and experimentation for service delivery improvements
• Ensure operational systems support service level agreements and identify efficiencies
• Reward innovative ideas exceeding service delivery expectations
• Provide market research and trends to enable informed business decisions

Experience and Qualifications:

• 10+ years of engineering and facilities experience in corporate, third-party service provider (Industrial/Manufacturing focused and Office as secondary)
• Bachelor's degree or higher
• Experience navigating complex organizations and delivering shared organizational goals
• Excellent analytical and program management skills
• Experience leading global teams across various workplace operations domains
• Strong commercial acumen and financial management skills, including P&L responsibility
• Proven track record in leading transformational change initiatives

Required Skills:

• Exceptional leadership and communication skills
• Strategic thinking with a focus on transformation and execution
• Ability to influence and collaborate at all organizational levels
• Ability to create operations/IFM solutions and communicate value creation
• Resilience, adaptability, and resourcefulness

This role requires up to 40% travel required, including global travel at times.

If you're a transformational leader passionate about driving operational excellence and delivering exceptional client outcomes, we encourage you to apply for this exciting opportunity at JLL.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.