New

Senior Technical Business Analyst

Toshiba Global Commerce Solutions
life insurance, 401(k)
United States, Michigan, Grand Rapids
Jul 15, 2025
Toshiba Global Commerce Solutions is looking for a Sr. Technical Business Analyst. The Sr. Technical Business Analyst will provide guidance and subject matter expertise on Retail Back Office Systems. Evaluate new solutions and create requirements for implementation and configuration. Verify that designs provided by software developers meet the requirements. Verify that test cases created by the test team will adequately validate that the requirements are met. Provide thought leadership for solution planning and problem-solving. Must be located within the Grand Rapids, MI vicinity. Responsibilities: Analyze client business requirements to determine the best approach to meeting the client's needs (e.g., existing functionality, new feature). Advocate for product as appropriate for the given project and guide customers in their decision making. Conduct interviews, surveys, and workshops with clients to gather an understanding of the what and why behind their business needs. Responsible to define and document project scope using artifacts received from sales and the client, information gathered in the workshops, and your knowledge of core product. Advocate for the use of core product functionality to solve business needs and reduce project scope. Analyze and document complex requirements and translate client requirements into product requirements including unhappy path and edge cases and ability to discern and include in requirements the impact of the change to other areas of the system. Create and maintain requirements documentation that clearly and accurately conveys what is changing and why, with both client and product perspectives. Oversee and review work performed by BAs on their project(s). Learn Toshiba systems and become a system SME. Manage a client's Backlog as a lead project BA with an understanding of the Gaps and understands the priority and milestones to which features are needed. Build a strong relationship and is seen as a trusted advisor to the client and the project team. Research client questions regarding functionality by using test systems, reading documentation or reaching out to SMEs as needed to get required answers. Support the development team during the build phase. Review and approve test cases and scenarios and help with the execution of testing to ensure that solutions meet business requirements. Contribute to the continual improvement of the BA team through helping to define BA best practices, special projects and mentorship of other Business Analysts. Manage scope by identifying and calling out scope changes and can have scope conversations with the client. Up to 25% travel Qualifications: Bachelors Degree and 8+ years - Experience as a Technical Business Analyst. 5+ years- Retail Experience Experience with software development teams and projects. Excellent communication skills, both written and verbal. Good analytic and logical problem-solving skills. Strong collaborative and teamwork-oriented skills. Leadership and mentorship skills. Experience in Agile development methodologies. Experience in creating product documentation. Self-Driven. Sense of ownership of all your work. Retail knowledge. Fluent English Language Speaking, Written Skills Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days EEO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation DIVERSITY, EQUITY & INCLUSION: We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.