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IT Systems Support Professional

University of Georgia
retirement plan
United States, Georgia, Athens
Jul 14, 2025
Posting Details
Posting Details


Posting Number S13863P
Working Title IT Systems Support Professional
Department SOM-Operations
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department
The University of Georgia is establishing a new independent School of Medicine in Athens, building on the success of the Augusta University / University of Georgia Medical Partnership, which has been educating physicians in Athens since 2010.
The establishment of a new public medical school at UGA comes as the state faces a significant shortage of medical professionals. The population of Georgia, the nation's eighth largest state, has surged to approximately 11 million residents, straining existing medical infrastructure and resulting in longer wait times for appointments and reduced access to care. Georgia currently ranks 40th in the nation for the number of active patient care physicians per capita and 41st for the number of public medical students per capita.

As a top 20 public university with a thriving research enterprise and vast public service network, the University of Georgia is well positioned to produce more highly trained physicians, alleviate physician shortages, and improve the state's ability to provide quality health care for its citizens.
The School of Medicine is located on UGA's Health Sciences Campus in Athens, home to UGA's College of Public Health and the current AU/ UGA Medical Partnership. In its inaugural year, the UGA School of Medicine plans to enroll 60 students per class, but a new $100 million medical school building will enable the UGA School of Medicine to grow to 120 students per class in the future.
The University of Georgia School of Medicine is seeking accreditation and has been formally recognized with "candidate status" by the Liaison Committee on Medical Education ( LCME), beginning a multi-year accreditation process.
College/Unit/Department website https://medicine.uga.edu/
Posting Type External
Retirement Plan TRS or ORP
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
Monday-Friday, 8:00 a.m.-5:00 p.m.
Flexibility may be needed at times.
Advertised Salary Commensurate with experience
Posting Date 07/14/2025
Open until filled No
Closing Date 07/21/2025
Proposed Starting Date 09/01/2025
Special Instructions to Applicants
The application packet should include a cover letter detailing how the applicant's credentials and experience meet the needs, responsibilities, and qualifications for the position, a current resume, and contact information for three professional references (who will not be contacted without further correspondence with the applicant).
Location of Vacancy Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Information


Classification Title IT Systems Support Professional
FLSA Exempt
FTE 1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Position Summary
The IT Systems Support Professional will play a strategic role in designing, implementing, and supporting a modern, scalable data center to meet the growing research and academic data needs of the University of Georgia School of Medicine. This position will focus on the deployment and management of data center systems, including virtualization platforms, storage architecture, backup and disaster recovery solutions, and vendor-supported services, with a strong emphasis on supporting research data systems, performance, and security. The role will serve as a lead technical resource in the establishment of a robust computing environment and will collaborate with faculty, research teams, and IT leadership to align infrastructure capabilities with academic goals. This position reports to the UGA School of Medicine's Information Technology Manager.
Knowledge, Skills, Abilities and/or Competencies

  • Proficient in managing virtualized environments
  • In-depth understanding of data center operations, including storage systems, backup and disaster recovery, and infrastructure monitoring
  • Skilled in the administration of Windows and Linux operating systems in a mixed-server environment
  • Knowledgeable in Active Directory services, networking protocols, and security best practices
  • Capable of planning and executing continuity strategies to maintain operations during outages or emergencies
  • Strong diagnostic and troubleshooting abilities with attention to performance, reliability, and scalability
  • Effective communication and collaboration skills for working with technical teams, researchers, and leadership

Physical Demands

  • Sit at computer for long periods of time.
  • Move computer, AV, and simulation equipment weighing up to 30lbs


Is driving a responsibility of this position? No
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities


Duties/Responsibilities
Server Implementation and Administration

  • The IT Systems Support Professional will oversee the deployment, configuration, and maintenance of both physical and virtual servers.
  • This role will support and maintain both Windows and Linux-based systems used for academic, administrative, and research purposes, applying regular updates, security patches, and configuration changes to ensure system integrity and performance.
  • The professional will manage and support application authentication methods, including LDAP, single sign-on (SSO), and SSL certificate implementation and renewal.
  • Monitoring system health and usage trends will be essential to identifying opportunities for improvement and preventing disruptions.
  • As a subject matter expert in virtualization, the individual will contribute to the planning and implementation of scalable server infrastructure, while also working with vendors and service providers to ensure successful integration, compatibility, and ongoing stability of supported applications.
  • Additionally, they will provide technical support for research initiatives that require specialized infrastructure or data management solutions and collaborate with faculty and research staff to align IT resources with evolving project needs.

Percentage of time 35


Duties/Responsibilities
Data Storage and Network Systems

  • Responsible for managing and maintaining enterprise storage systems, including shared network drives, virtual disk volumes, and user file access.
  • Configure and support storage technologies to ensure data availability, scalability, and performance across academic and research workloads.
  • Handle Active Directory tasks, such as user account provisioning, group policy management, and access control.
  • Support and troubleshoot core network services, including IP addressing, VLAN segmentation, DHCP, and DNS, diagnosing and resolving any network or storage-related issues to minimize disruption to users and systems.
  • Work collaboratively with cross-functional teams to ensure seamless integration between storage, networking, and virtualization components.

Percentage of time 30


Duties/Responsibilities
Data Protection and Recovery Operations

  • In this position, the professional is expected to coordinate and execute data protection strategies using tools to ensure reliable system backups and rapid remediation.
  • They will establish and manage backup schedules, retention policies, and restoration procedures for critical academic and research systems.
  • Monitoring backup operations to verify data integrity, identifying failures, and implementing corrective actions are key responsibilities of the role.
  • The professional will contribute to the development and ongoing improvement of disaster recovery and business continuity plans, ensuring the organization is prepared for various data loss scenarios.
  • Strategies such as replication, redundancy, and secure storage practices will be applied to safeguard institutional data.
  • In collaboration with stakeholders, the professional will routinely test recovery practices and validate data restoration capabilities to ensure operational readiness.

Percentage of time 20


Duties/Responsibilities
Infrastructure Design and Strategic Planning

  • Key responsibilities include assisting in the development and refinement of secure network architectures that integrate effectively with the data center environment.
  • They will participate in the strategic planning and technical design of infrastructure solutions to support data-intensive research and academic operations.
  • This includes developing technical specifications and configuration plans for infrastructure projects involving servers, storage, networking, and virtualization.
  • The professional will contribute to project planning by outlining infrastructure tasks, identifying dependencies, and establishing timelines.
  • System designs will emphasize modularity and scalability to accommodate flexible expansion and evolving requirements.
  • The role will also involve close collaboration with IT leadership and campus stakeholders to ensure infrastructure strategies align with both immediate needs and future institutional growth.

Percentage of time 15
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