Help Desk Technician

Are you a Help Desk Technician looking to join one of the top companies in the commercial aviation industry?

Are you looking to further your career and grow?

Do you have experience with a Help Desk or desktop support role?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Phoenix, AZ. Interested?

Here's what you'd do:

• Client is looking for a versatile and tech-savvy Level 2 Help Desk Technician who thrives on solving problems and isn't afraid to dive a bit deeper into infrastructure.
• This role is ideal for someone who's great with desktop support but also brings a foundational understanding of servers, networking, and basic scripting, a true bridge between front-line support and backend systems.
• Provide Level 2 support for desktops, laptops, printers, and mobile devices.
• Troubleshoot software, OS, and hardware issues across Windows and macOS environments.
• Assist with user account administration, permissions, and group policies.
• Support basic server operations and escalate more advanced tasks as needed.
• Perform light networking tasks such as IP troubleshooting, VLAN support, or switch port checks.
• Use or write simple scripts (PowerShell) to automate repetitive tasks or improve system efficiency
• Contribute to documentation and knowledge base articles
• Collaborate with Level 3 engineers and infrastructure teams on larger IT projects

Here's what you'll get:

Pay: $20 - $30/hr

Hours: 40 hrs/week / 1^ST shift

Length: Temp (6 months)

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required Skills:

• High School Diploma or GED.
• Minimum 2 years of experience with Help Desk or a desktop support role
• Minimum 2 years of experience with Windows Server and basic networking principles
• Minimum 2 years of experience with scripting (PowerShell, Bash)
• Minimum 2 years of experience with IT best practices, including security, change management, M365, and InTune.
• Minimum 2 years of experience with troubleshooting and customer service.

Preferred Skills:

• Experience with Active Directory, Office 365, or ITSM ticketing tools
• Certifications such as CompTIA A+, Network+, ITIL, or Microsoft equivalents
• Exposure to remote management tools and imaging systems
• Excellent communication skills with a collaborative mindset

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.