Business Operations Manager Transfusion Svcs

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. In collaboration with Department of Transfusion Medicine leadership and AVP of Anatomic and Clinical Pathology, develops plans and programs necessary to achieve the objectives of the Department of Transfusion Medicine and/or the Medical Center.

2. Assists in the evaluation and implementation of various departmental process changes, system changes or initiatives to maximize efficiency and reduce costs. Collaborates with the clinical leadership and staff as well as other key departments.

3. Responsible for the billing operational workflows/issues in EPIC (preauth, denials, etc.) and for the client invoicing process.

4. Ensures that Epic work queues are resolved, and that billing and statistics are appropriate. Researches and develops opportunities for revenue development. Develop strategies for improved operational and financial performance while maintaining or improving quality of patient care or services provided. Supports Transfusion Medicine Managers and Directors in reviewing and approving invoices.

5. Collaborates with managers/leadership to develop capital and operating budgets, trackexpenditures, identify variances, develops corrective action plans and facilitates changes in practice to optimize patient outcomes while controlling costs. Obtains and compiles relevant information regarding justification, prioritization, specifications and cost.

6. Performs financial analysis for all major capital and operational expenditures; in collaboration with appropriate Section supervisors determines awarding of all bids.

7. In collaboration with the Medical Director of the Department of Transfusion Medicine, negotiate contracts with outside organizations and health care facilities.

8. Acts as the primary contact and liaison between Transfusion Medicine, clinical trial sponsors, and research teams for clinical trials and research studies.

9. Support analysis on departmental position requisitions, develops corrective action plans to support justification, assesses position budgeted vs. filled to rates.

10. Acts as primary contact and liaison for leadership for operational issues pertaining to business and financial operations. Serves as project manager as needed.

11. Assures that the Department of Transfusion Medicine is in compliance with various regulatory and accrediting agencies such as Food Drug Administration, Clinical Laboratory Improvement Act of 1988, OSHA Medicare/Medicaid, Joint Commission, American Association of Blood Banks and the College of American Pathologists through periodic documented reviews of laboratory practices and onsite inspections by inspectors for these agencies.

12. Works collaboratively on the development of business plans, including analysis of startup needs, space and facility needs, human resource needs, capital investment needs, and financial projections for existing or proposed programs and services.

13. Monitors and prepares reports for senior management on various financial indicators, including productivity, supply utilization, and volume. Obtains data from the financial systems as needed. Designs, prepares and reviews various scheduled and ad hoc reports for presentation, distribution and/or ongoing financial data evaluation related to Transfusion Medicine.

14. Identifies needs or responds to identified needs for information and develop and/or direct the development of systems and tools to monitor, evaluate and enforce appropriateness and effectiveness of revenue systems. Responsible for promptly responding to administration's request for information.

15. Communicates Department and Hospital policies and needs to managerial, technical and nursing support personnel; provides assistance to Hospital or Laboratory personnel related to Transfusion Medicine policies, utilization and test interpretation.

16. Monitors profit and loss statements to measure operating unit's activities, performance and quality. Implements changes as indicated by activity and performance measures to assure maximum effectiveness, efficiency, and quality of service.

17. Coordinates with Managers and other staff as appropriate, to identify opportunities for standardization with detailed quantification of the volumes used and costs of current and alternate brands. Coordinates trials of new products and equipment as directed.

18. Assists with the resolution of issues/problems/questions related to department operations.

19. In collaboration with Transfusion Medicine managers and directors, develops and maintains established departmental policies, procedures, and objectives. Ensures that Transfusion Medicine complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.

20. Approves payroll for assigned areas as needed and assists in the resolution of payroll issues. Brings payroll related concerns with clinical personnel (trends in missed punches, BIT and Regular OT, absences, etc) to the attention of management for resolution. Uses Kronos system to identify opportunities.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor's degree of Science from an accredited college/university with a major in Clinical Laboratory Science, or Medical Technology, or Biological Science or chemistry, or Major with a combination of 30 semester hours in biology and chemistry and math, or Official evaluation report for non-US college/university transcript.

Preferred:
1. Master's degree in Business Administration, Management, Healthcare Administration or related program.

2. SBB and ASCP certification.

Experience/Skill:
Required:
1. Five to eight years' experience in a progressive role in Transfusion Medicine with specific experience in planning, budgeting, contracting, project management, laboratory information systems and controls.

2. Strong demonstrated financial and analytical skills.
3. Excellent communication and presentation skills.
4. Excellent judgment, objectivity, ability to work with others.
5. Superior teamwork skills, both as a leader and member of a team.
6. Effective change management skills.
7. Ability to effectively utilize spreadsheet and database software for data analysis and management (e.g. Excel, Access, etc.).

Preferred:
1. Experience with healthcare billing
2. Experience with Kronos or equivalent Payroll system

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a laboratory and normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.