Benefits Navigator - Community Reentry

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Roles

• Provide dedicated and specialized assistance for patients and clients.
• Client base consists of referrals from FHCSD's Enhanced Care Management, Community Support Team Members, and PACE.
• Provide assistance with client base in gathering information to complete applications and filing claims/appeals.
• Gather medical records and other needed information and documentation in completing applications.
• Complete and write SOAR Medical Summary Reports for each individual's application.
• Accompany individuals to set appointments at the Social Security Administration as appropriate through each element of the required process.
• Provide coordination related to visits to medical doctors, psychiatrists, and other healthcare specialists in obtaining evidence in support of application process.
• Serves as a point of contact with public benefits entities on behalf of FHCSD patients and clients.
• Performs other duties as assigned

Education/Certifications/Licenses/Registrations

• A Bachelor's degree in a related field preferred.
• Evidence of ongoing training and education in related areas such as mental illness, substance abuse, and/or homelessness.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

• 2 years of experience with health education or working in the medical/health or other social services related field.
• Familiarity with Social Security Administration's Listings of Impairments.
• Ability to prioritize multiple tasks and meet frequent deadlines.
• Superior organizational skills and attention to detail.
• Good writing skills and the ability to analyze extensive data and create written reports with accuracy and brevity.
• Ability to maintain professional boundaries and engagement skills with a challenging population and in non-traditional work conditions.
• Strong verbal and written communication skills, including the ability to communicate effectively with those who speak English as a second language.
• Computer experience, including troubleshooting and problem solving and proficiency in MS Office applications (Word, Excel) and database management.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)