New

Computer Support Specialist (Service Desk)

TEKsystems
$70,000.00 - $95,000.00 / yr
life insurance, paid holidays, sick time, long term disability, 401(k)
United States, New York, New York
Jun 23, 2025
Description Position SummaryThe Specialist, Computer Support provides technology support to all users in the firm. Essential Duties and ResponsibilitiesTypical responsibilities include, but are not limited to, the following: -Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner -Maintain effective communication and follow-up with assigned floors -Interface and maintain effective communication with other Support, Training, and Information Systems staff -Escalate problems to appropriate individual(s) based on established guidelines and procedures -Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users -Attend Computer Support Weekly Education Sessions, and provide presentations as needed for specific topics -Attend ongoing training programs to keep technical skills sharp -Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction -Recommend improved Support methods aimed at increasing Support's efficiency and productivity -Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc. -Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed -Write instructional documentation associated with the firm's technology -Provide weekly activity report to Manager, Computer Support Qualifications/Position Requirements-Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers -Remote office location support experience a plus -Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed -Strong analytic skills, outstanding customer service skills and be detail-oriented -A disciplined self -starter who is resourceful, reliable and trustworthy is needed -Ability to manage a varied workload and meet deadlines -Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude -Excellent written and verbal communication skills Education and/or Experience-Bachelor's degree required -2-3 years Support experience in a large law firm or professional services environment Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. This client offers a competitive salary and comprehensive benefits package. Skills Windows OS, MS Office, Customer Service, document management, iManage, legal experience, document comparison software Top Skills Details Windows OS,MS Office,Customer Service,document management Additional Skills & Qualifications Candidates must have excellent communication skills and customer service skills. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $70000.00 - $95000.00/yr. Health Care Coverage Cigna High Deductible Health Plan (HDHP) and Cigna HDHP - In-Network only (monthly contribution by employee) Dental Care Coverage Cigna DHMO and DPPO Plan (monthly contribution by employee) Vision Care Coverage EyeMed (monthly contribution by employee) Health Savings Account (HSA) Employee and Firm contribution Healthcare and Dependent Care Flexible Spending Accounts (FSA) (for HDHP participants restricted to Vision and Dental expenses only) Employee contribution 401(K) Employee and Firm contribution $25,000 Life Insurance Policy Firm paid Supplemental Life Insurance Employee contribution Long Term Disability (LTD) Firm paid Long Term Care Employee contribution Emergency Child/Adult Care Employee contribution Commuter Program Employee contribution Vacation Days 1.25 vacation days per each month completed (15 days per year based on a full calendar year worked); Starting January 1st following the second anniversary date vacation increases to 1.67 vacation days per each month completed (20 days per year based on a full calendar year worked); At 20 years 2.08 vacation days each month completed (25 days per year based on a full calendar year worked) Personal Days 2 personal days per year (Full-time employees hired between January 1st and June 30th will be entitled to 14 hours of personal time. Full-time employees hired between July 1st and December 31st will be entitled to 7 hours of personal time.) Sick Days 1 hour for every 30 hours worked on first year of employment, with a cap of 56 hours 8 sick days per year following first year of employment Holidays 11 paid holidays Cafeteria Subsidized by Firm Health Club Membership Discounted memberships to select gyms Workplace Type This is a hybrid position in New York,NY. Application Deadline This position is anticipated to close on Jul 3, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.