Compliance Specialist

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Research and conduct investigations to coordinate written complaint responses for complainants, insurance departments and other regulatory agencies.
• Proactively identify underlying issues and/or trends that may present additional risk or impact to corporate mission, vision and values by acting as a liaison with business partners.
• Responsible for investigating non-complex fraud allegations or conducts proactive premium handling audits - storefront and agent.
• Evaluate internal control reports, propose changes or updates to policies and procedures accordingly. Support internal control unit/audit to actively recognizes potential opportunities or issues and make recommendations to remediate potential issues to mitigate risks.
• Handle non-complex DOI reporting.
• Oversee record retention schedules and business continuity plans for team.
• Work with business partners to develop and maintain processes and procedures to facilitate the timely and accurate execution of all types of new state expansion or product, service or sales enhancements or regulatory/legislative changes.
• Serve as the enterprise's key resource for document automation and management of all corporate policy forms.
• Develop knowledge to serve as resource for best practices and current system functionality as well as provide guidance and advice for enhancements or changes, especially where forms are affected.
• Serves as a liaison and committee member to various groups charged with directing and designing system edits, workflows and various processes and procedures necessary to effectively run our business.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Basic knowledge and understanding of insurance principles.
• Demonstrated experience communicating both verbally and in writing with people of diverse cultures, education, and backgrounds.
• Demonstrated experience in effective professional business writing.
• Demonstrated experience with Microsoft Office applications.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

• Prior customer support experience preferred
• Prior legal research experience, journal/editor review or marketing experience a plus
• 3 or more years of experience preferred

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Phoenix, AZ 85034

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.