Practice Supervisor- Center for Infertility and Reproductive Surgery/ IVF 7:30 AM - 4 PM
 Brigham and Women's Hospital | |
 United States, Massachusetts, Boston | |
| 45 Francis Street (Show on map) | |
 Jun 17, 2025 | |
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You will be responsible for supervising and coordinating the administrative operations of the clinic. The person acting in this role will be the first point of contact for new patients and appointment coordination. In this role, you will be expected answer patient calls, work from a referral workqueue, organize faxes and distribute to the appropriate team member, and also communicate with patients via e-mail and Epic in-basket in a timely manner. You will work closely with healthcare providers, staff, and patients to ensure efficient clinic operations and excellent patient care.
Does this position require Patient Care? No Essential Functions- Coordinate daily clinic operations, ensuring smooth workflow and efficient utilization of resources. -Manage and schedule primarily new patient appointments, consultations, and follow-up visits for patients. -Maintain patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations. -Obtain outside medical records for new patients. -Oversee patient registration, check-in, and check-out procedures, ensuring a positive patient experience. -Supervise administrative staff, providing guidance, training, and support as needed. -Coordinate staffing coverage for the clinic based on absences and needs -Monitor and manage inventory levels of medical supplies, equipment, and other clinic resources. -Handle patient inquiries, complaints, and concerns, resolving issues in a timely and satisfactory manner. -Collaborate with healthcare providers and staff to develop and implement clinic policies, procedures, and protocols. - may be asked to assist and cover unit coordinator role on the IVF unit. Education Experience with EPIC HIM preferred. Knowledge, Skills and Abilities Physical Requirements The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |