RN - ED Family Liaison

Job Overview

The position serves as a key member of the healthcare team in the Emergency Department, offering support, guidance, and communication to patients' families and loved ones during their stay in the emergency department. This role bridges the gap between medical staff and family members, ensuring that families are informed, reassured, and provided with the necessary information to understand the care process. The position independently provides advanced direct nursing care to patients and their families in the emergency department in accordance with established policies, procedures, and practices.

Hours: Full-Time

Location- Lowell General Main Campus

Job Description

Minimum Qualifications:

1. Massachusetts RN Licensure.

2. 3 Years of RN Experience in an Emergency Department or related clinical setting.

3. Current Basic Life Support (BLS) Certification.

4. Current Advanced Cardiovascular Life Support (ACLS) Certification.

Preferred Qualifications:

1. Bachelor of Science in Nursing (BSN).

2. Additional certifications in trauma care or family-centered care

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Serves as the primary point of contact for family members, providing updates on patient status, treatment plans, and expected outcomes.

2. Offers emotional support and guidance to patients' families, helping them navigate through crisis situations with empathy, understanding, and professionalism.

3. Collaborates with physicians, nurses, and other medical professionals to relay information to families and ensure all concerns and questions are addressed promptly.

4. Advocates patients and their families by ensuring their needs and preferences are communicated to the healthcare team.

5. Daily participation in purposeful rounding with patients and families.

6. Helps manage difficult or emotionally charged situations, de-escalating conflicts and providing reassurance to family members.

7. Provides families with clear and understandable information regarding diagnoses, treatment options, procedures, and care plans.

8. Participates in quality initiatives in collaboration with ED leadership.

9. Accurately documents family interactions, patient updates, and any concerns raised during discussions.

10. Provides culturally competent care by respecting diverse backgrounds and ensuring that communication is sensitive to cultural differences.

11. Directs families to additional resources as needed SDOH, including social work, chaplain services, or patient advocacy