Clerical Assistant 3 (Temporary)

Are you an administrative professional eager to start a new chapter in your career? If so, join the Department of Revenue, Bureau of Pennsylvania State Lottery as a Clerical Assistant 3. This position allows you to utilize your clerical expertise to provide guidance and support to employees within a Field Operations Division office to ensure operations are conducted efficiently and effectively. Apply today to become an essential part of our team that is dedicated to generating funds to support vital state-sponsored programs for older Pennsylvanians!

In this role, you will function as a lead worker by assigning and reviewing work of lower-level staff, creating and maintaining an efficient in-office filing system for all paperwork, ensuring no outdated copies are used in the Area Office, as well as notifying the appropriate DLR if an incorrect form is used. Effective communication is key as you address retailer and customer concerns and provide educated responses to their questions. Work involves reviewing claim processes with customers, assisting them with completing claim forms, and providing appropriate guidance. You will have the opportunity to offer vital support to the Area Manager, District Lottery Supervisor(s), District Lottery Representatives (DLR), and Project Team. Additional responsibilities include:

• Reviewing retailer applications and entering required information into the lottery system
• Maintaining a licensing application spreadsheet to track the status of applications
• Confirming delivery of retailer bonus checks
• Serving as the official timekeeper for varying schedules and bargaining units as well as providing technical support and guidance to employees for administering time and attendance
• Keeping inventory of office supplies and surveying staff for their needs on a regular basis
• Handling incoming mail
• Scheduling training classes for new and existing retailers

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• 180 days, temporary, full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, ad hoc, based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must have the ability to lift up to 40 pounds.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.