Delivery and Release Manager

Establishes operating policies and procedures related to the Delivery and Release Management Lifecycle of our CRM. Ensures the software implementations and releases meet core requirements, driving updates to business processes, and communications regarding the release. Responsible for planning, testing, tracking, deployment, communication, and risk management regarding the implementation and release.

• Schedule, coordinate and manage the initial implementation delivery and releases across the various applications and integrations in the CRM system portfolio.
• Develop and manage the governance regarding the decisions to take releases.
• Create full visibility into implementation delivery and release readiness, Go/No-Go, and milestone reviews.
• Manage interdependencies to ensure the integrity of the delivery and release.
• Identify and manage the risks that can delay the delivery and release.
• Manage efforts to develop and maintain CRM user and technical team best practices.
• Manage and communicate delivery and release plans, commitments, and change.
• Coordinate the release schedule with the resources required, developing excellent relationships with key business processes, integration, and data owners who are part of the Center of Excellence.
• Lead the Go-Live activities to deploy the release successfully.
• Build and maintain strong working relationship with CRM vendor.
• Maintain documentation related to procedures, status, and changes of release.
• Make improvements in the methodologies used for release management; always work to improve the process.
• Develop innovative approaches and alternative solutions to solve problems.
• Develop strategies to effectively manage current and future challenges and opportunities; develop recommendations and actionable plans.
• Provides oversight and coordination of non-CRM system releases that impact CRM.
• Facilitates the standard processes and methodology for software release across the Recology CRM ecosystem.
• Facilitate governance around user requested feature updates and CRM configuration changes.
• Ability to lead a diverse team with a proactive mindset.
• Travel may be required for meetings and/or site visits.
• Other duties as assigned.

• 5+ years of Project and Program Management experience preferred.
• 3-5 years of release management experience.
• High School Diploma and or GED equivalent required.
• Bachelor's Degree in Computer Science or an equivalent degree preferred.
• Working knowledge of Software Development Lifecycle (SDLC).
• Experience applying project management knowledge and techniques to achieve objectives.
• Knowledge of traditional and agile project methodologies, including Scrum, Waterfall, or Kanban.
• Experience using data to inform and set priorities and identify challenges/opportunities.
• Good understanding of application infrastructure and system architecture best practices and principles.
• Experience with cloud environments.
• Experience with Azure, familiarity with cloud devops.
• Proven Team Management skills.
• Excellent communication skills.
• Demonstrated leadership skills.
• Define issues and focus on achieving workable solutions; generate innovative ideas to develop or improve existing processes.
• Communicate well both verbally and in writing; listen to and understand various viewpoints; share relevant information timely; provide constructive feedback; maintain professionalism.
• Present ideas effectively to individuals or groups and deliver presentations suited to the characteristics and needs of the audience.
• Effectively and productively engage with others and establish trust, credibility, and confidence.
• Promote collaboration and assist others with their initiatives and efforts.
• Principles of employee training, supervision and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.