Associate Repair Analyst

• Supports Tech Op Supply Chain programs and works on priorities based on business objectives. Coordinates aircraft part movements between Southwest and the repair vendor as well as researches and resolves invoice discrepancies and builds and maintains positive relationships with suppliers

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Review warranty orders to determine the status and whether to dispute quotes and close once review is complete
• Review and audit repair service and purchasing contracts to update in CDCS (Computerized Data Collection System)
• Adhere to the repairs process specified in (assigned) ATA chapter
• Execute automated process to import missing warranty data in CDCS
• Administer monthly reporting for metrics, IME (Invoice Matching Exceptions), and Customer Damage Presentations
• Assure contractual compliance and manage supplier performance
• Develop knowledge of what is involved in repair process and continues to build knowledge with experience
• Begins development of knowledge to effectively read technical documents and comprehend compliance requirements.
• Collaborates with the designated analyst to address incoming part discrepancies.
• May perform other job duties as directed by Employee's Leaders

• Fundamental understanding of supply chain management/lifecycle
• Ability to Communicate in a clear and logical manner with internal/external Customers
• Ability to Share status and other relevant information regarding parts to all Stakeholders
• Ability to access, read and understand contract language from enterprise contracts repository
• Prepare clear, concise, and accurate messages/requests
• Ability to demonstrate good time management skills; act with a sense of urgency
• Ability to establish personal best practices to manage responsibilities
• Ability to support and provide assistance to other Team Members and lean in when necessary
• Basic Knowledge of locating appropriate information in the Maintenance Procedures Manual (MPM)
• Ability to gather feedback from others in order to get real- time feedback and make necessary decisions

• Required: High School Diploma or GED

• Entry level experience, developing skills and knowledge in:
  • Supply Chain Management
  • Warranty processing and supplier communication
  • Finance/accounting
  • System navigation with various IT systems (e.g. SAP ERP/VIM, Ariba, Boeing Toolbox, Maintenix, Aeroxchange, QuickBase, Alteryx, Tableau)

• N/A

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to use a computer with sufficient speed and accuracy to meet the demands of the job
• Ability to communicate and interact with others in the English language to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.
• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information

Pay & Benefits

• Competitive market salary from $61,850.00-68,700.00* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love: careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.