Field Service Technician I

Position Summary:

Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities: Essential Duties

• Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians;
• Builds and maintains a positive relationship with the customer.
• Manages Customer in order to meet or exceed customer expectations.
• Partners with Sales team(s) to grow business in assigned territory.
• Accurate and timely repairs of precision surgical instruments.
• Manages all on site repairs, maintenance and testing of assigned instruments and equipment
• Diagnoses errors or technical problems and determines proper solutions, therefore must have strong problem solving skills
• Produces timely daily work orders.
• Updates customer reports as needed
• Cooperates with sales and technical teams to share information across the organization
• Comprehends customer requirements and makes appropriate recommendations
• Regular maintenance and cleaning of work area and company equipment
• Must comply with applicable ISO and FDA regulations as stated in Quality Manual
• Must embody the Company's Vision, Mission and Values
• Other duties may be assigned

Expertise: Knowledge & Skills

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Expertise: Qualifications-Experience/Training/Education/Etc

Required:

• Requires a high school diploma.
• Experience with machining or handling of delicate metal instruments is desirable.
• Requires clear communication to customers, colleagues and management.
• Technical degree is desirable
• Occasional overtime and changes in shift scheduling are required to suit customer needs.
• Computer knowledge is required.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:

• The employee must occasionally lift and/or move up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Salary Range: $ 29.57 - $ 36.97

PI272748466