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Escalation Manager - Delivery Excellence
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![]() United States, Missouri, St. Louis | |
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Escalation Manager Why WWT At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What will you be doing? The Escalation Manager serves as the operational lead for managing complex, high-visibility delivery issues. This individual plays a pivotal role in rapidly stabilizing projects, restoring customer and stakeholder confidence, and driving remediation efforts grounded in root cause analysis. The role demands a proactive, analytical, and influential program management professional capable of operating in dynamic, cross-functional environments. Key Responsibilities: Escalation Triage & Intake
Issue Assessment & Root Cause Analysis
Remediation Planning & Execution
Program Management Oversight
Communication & Stakeholder Engagement
Program Management Expertise
Analytical & Operational Skills
Leadership & Communication
Process & Governance Orientation
Ideal Personality Traits & Motivation:
Success in this Role Looks Like:
Want to learn more about Infrastructure Services? Check us out on our platform: Infrastructure Services The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Preferred locations: MO, FL, NC, TX, AZ, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC |