Product Complaint Analyst

Spectraforce Technologies
United States, Illinois, North Chicago
Jun 05, 2025
Job title: Product Complaint Analyst I Duration: 12 months (possible extension) Location: Waukegan, IL 60085 - Hybrid Working hours: Monday - Friday, 8 - 4:30/5 Description: The focus will be in the Product Complaints area candidate will be performing an assessment of efficacy reports. The position will be detail-oriented and require review of attachments, labelling, and detailed complaint reports. Candidates must be able to make decisions independently. Additionally, responsibilities may include project support, mailbox monitoring, and cross-functional support within PMQA. Ideal Candidate A Bachelor's Degree required. Preferred degree in technology or scientific background (MLT, LPN, RN). 1 year quality and/or complaint/intake handling experience. 3-5 years quality and/or complaint handling experience. A degree in science, nursing, or equivalent would be preferred This role requires sitting at a computer for long periods of time, the candidate must be comfortable in that type of environment. Additional Information From Manager: What are the top 5 skills/requirements this person is required have? Required Skill 1: Detail oriented Required Skill 2: Microsoft Excel Knowledge and Experience - sorting, filtering are a must Required Skill 3: Adaptive to change Required Skill 4: Self-starter/independent worker Required Skill 5: Taking initiative to improve/create efficiency