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Your opportunity
New Relic's People Team is seeking an innovative People Operations leader to run the Global People Operations team and design for the future with an AI-enabled HR Shared Services function. New Relic's People Operations team provides global HR support for understanding our policies and processing employee data transactions.
What you'll do
- You will drive for the transformation of our overall HR service delivery model, to focus on automation and leverage AI tools to steer the us in the direction of higher self-service.
- Define the framework by evaluating the current operating model and ensure we are set to scale globally with collaborative partnerships between our HR Business Partners and global stakeholders. This role will help set the foundation of ownership and accountability across our processes and policies.
- Coach and mentor your team members for their professional growth to ensure their skills, knowledge, roles and responsibilities align with the group/company goals and maintain effective morale, productivity, and capability.
- Lead your team through a focus on metrics and data analysis to ensure we are identifying trends in employee tickets that our teams can take action on.
- Collaborate closely with Stakeholders across IT, Payroll, Legal/Compliance, and HRBP teams.
This role requires
- 8-10 years of progressive HR experience in global HR Operations which include Shared Services system related technology, processes, and metrics.
- Strong Understanding of international law to help collaborate with Legal and HRBP Stakeholders.
- Hands on experience developing, recommending, and implementing global HR operational solutions and automated processes to drive self-service, and increase employee satisfaction.
- Functional knowledge of HR principles, practice, and processes including employment federal, state, and local laws.
- High level of working knowledge of global HRIS (Workday preferred) systems, ATS systems (Greenhouse preferred), ticketing system knowledge, and HR Operations automation processes.
- High level of working knowledge of metrics/EDW/dashboards for data analytics.
- Strong working knowledge of G-Suite Products.
- Strong problem solving, collaboration, critical thinking, team building, and presentation skills.
- Exceptional team player with a focus on efficiency and strong team collaboration capability.
- Attention to detail, the utmost discretion when working with confidential data, and dedication to customer service.
- Great mentor, hands-on manager, and trainer for team member development and training.
- Exceptional communication and presentation skills, and commendable ability to prepare audience-oriented presentation materials for successful implementation.
- Bachelor's degree or equivalent work experience in business, systems, HR, or related fields; SHRM certificate plus.
Please note that visa sponsorship is not available for this position.
#LI-MM1 #LI-Hybrid
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, a discounted employee stock purchase plan, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range
$152,000
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$205,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice athttps://newrelic.com/termsandconditions/applicant-privacy-policy |
New Relic
$152,000-$205,000 USD
parental leave, paid holidays, flex time, 401(k)
Jun 05, 2025