New

Patient & Family Educator II

Boston Children's Hospital
United States, Massachusetts, Brookline
Jun 05, 2025
Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position Summary/ Department Summary: Provides clinical expertise in school systems, IEP process and in-depth knowledge in community-based resources specific to the identified patient population. Consultation to Clinical Team both inpatient and outpatient. Providing culturally informed content empathically with a diversity, equity and inclusion lenses. May serve as lead to level I Patient & Family Educator's. Key Responsibilities: Provides clinical consultations for teaching intervention to patients and families who come to the PFE's assigned Program, using skills in the evaluation of patient and family educational and home support needs, with an understanding and appreciation of families with complex demands. Establishes rapport, supportive and on-going relationships with patients and their families from a variety of cultural, ethnic and religious backgrounds. Assists with the development and management of individual, family, and community health education programs. Monitors healthcare technology using REDCap, ensures that health education programs are current and monitors, assesses, and reviews educational programs for effectiveness. Develops materials to be implemented into health education programs that satisfy the needs and interests of plan enrollees, employers, and providers. Responsible for consulting directly with individual patients and their families to help them understand the medical care that they are being given as well as to connect them with outside resources and support groups. Leads a team that identifies, develops, integrates and rolls out resources such as guides, brochures and informational packets Train/lead new staff. Minimum Qualifications Education: Bachelor's degree in education, psychology or related field required 2 - 4 years professional experience with pediatric patients and families required Proficient in excel, comfortable learning new computer applications preferred Proficient organizational skills required Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.