New

End User Support Analyst

Genesis10
life insurance, 401(k)
United States, Florida, St. Petersburg
Jun 05, 2025
Genesis10 is seeking an End User Support Analyst for our client in the Financial Services Industry. This is a Contract opportunity located in the Tampa Bay Area, 33716 W2 Status: Only candidates available and ready to work directly as employees will be considered for this position. No VISA candidates will be considered at this time. Job Summary Provides advanced level telephone and on-site end-user support for hardware installations and software applications. Use knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions. Extensive contact with internal customers is required to identify, research, and resolve problems. Responsibilities Install, configure, troubleshoot, and resolve problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support. Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues as per service level agreements. Provides detailed documentation of activity in the call tracking system. Communicates technical information to a non-technical audience. Assists clients with the installation of corporate standard software images. Stay abreast of, and comply with, company and department policies and procedures related to technology and end-user support. Effectively communicates to clients, peers and management, any system issues that affect the quality or reliability of supported systems. Documents product problems and their resolutions in a knowledge database for future reference. Participates in testing new product releases and\or enhancements. Leads or participates in projects requiring cross functional coordination. Experience and Skills Minimum of a B.S. in Computer Science, MIS or related degree and three (3) years of related experience or an equivalent combination of education, training and experience. Five (5) years of experience in a help desk or other technical support environment highly preferred. Knowledge of the following preferred: - Installing, troubleshooting and maintaining computer hardware and software. - Windows 7 Operating System - Microsoft Office 2010 and 2013 - Computer maintenance and virus removal. - Computer backup and restoration. - Data network and protocols Competencies Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Analysis: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions. Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. Applied Learning: Assimilating and applying new job-related information in a timely manner. Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. No sponsorships If you have the qualifications described and are interested in this exciting opportunity, please apply as soon as possible! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career home with Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us on our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.