Senior Systems Analyst

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America-creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

What we're seeking:

The Senior Systems Analyst will be responsible for supporting our best practices that allow individuals and teams to focus on Frontier's mission. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be in Seymour, IN.

What we need in you:

What you'll do:

• Provide system support for users in Network Engineering
• Develop automations to improve business processes between systems used by Network Engineering
• Troubleshoot issues and provide resolution
• Identify training needs and work with the process team to address
• User Acceptance resource for all initiatives as needed
• Work collaboratively with support and operational teams to drive improvement
• Maintain a working knowledge of all systems tied to Remedy
• Work with the business to drive requests for automations
• Draft, review and refine project requirements
• Submit and manage issues and enhancements on behalf of the business
• Prioritize projects and troubleshoot issues based on the needs of the business

What we offer:

Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:

• Salary Range: $31,000 to $183,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave

What background you should have:

• Very strong personal organizational skills and ability to multi-task in a deadline-driven environment
• Enthusiastic, self-directed, and able to problem-solve and interact with stakeholders across the organization
• Must be well-organized and must be able to communicate well with both internal and external customers
• Must be extremely comfortable with MS Office

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.