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At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.
About Loews Portofino Bay Hotel Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy. Responsible for enhancing the overall guests experience from arrival to departure and being a point of reference for in house guests. The Lobby Ambassador will represent the hotel in a professional manner. Providing assistance with the utmost courtesy and professionalism.
Greet guests in a warm, friendly and professional manner. Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities and emergency procedures. Answers guest questions about the hotel and local area, researching and following up promptly. Becomes familiar with guest names and acknowledges them by name Inspects and maintains overall cleanliness of the hotel lobby and public areas, including temperature, lighting, and music. Demonstrates a professional attitude in all interactions with guests and hotel staff. Address guests needs and concerns, elevating guests issues to the Manager on Duty. Assist Front Desk with check-in, check-out and queue, alleviating wait times at the Front Desk. Establish relationship with guests, learning their preferences to provide that WOW factor. Regular Attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all training sessions and meetings. Is polite, friendly, and helpful to guests and fellow employees. Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance. Complies with required safety regulations and procedures. Complies with hotel and uniform and grooming guidelines. Remains current with hotel information. Perform other duties as assigned.
Qualifications: Required:
Preferred:
Education:
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Loews Hotels, LLC.
Jun 04, 2025