AWM, Marcus by Goldman Sachs, Communication Operations Project Manager, Associate - Richardson

ASSET & WEALTH MANAGEMENT
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

MARCUS BY GOLDMAN SACHS
The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

JOB SUMMARY

The Marcus US Marketing team is a business critical, data driven team responsible for marketing campaigns and channel ownership across the marketing funnel, including customer communications development and an in-house creative services team. We are hyper-focused on prospect and customer experiences, ensuring our marketing and digital presence are impactful, clear, and effective.

As a Communication Operations Project Manager, you'll be responsible for the workflow and project management of the Communication Operations and Creative Services teams within the Marcus US Marketing team. This includes managing intake meetings for new requests, developing development timelines, monitoring project progress, and ultimately managing change as it occurs. Project Management would be across mediums, including design/copy requests for emails, paper letters, digital ads, web/UX copy, and other digital assets.

Job Summary & Responsibilities

• Understanding the communications and creative development process and can shepherd creative deliverables to end-user
• Managing and maintaining the team's calendar and JIRA to provide up to date statuses and potential risks/barriers to progress (e.g. proactively flag timeline risks to the broader business)
• Developing a full understanding of relevant product and market knowledge to contextualize work
• Working to demanding timescales in a fast-paced team working environment
• Developing reporting and monitoring metrics, identifying issues and making recommendations to resolve
• Proposing changes/enhancements to project management tools to continue ensuring timely delivery and project statuses
• Proactively identify ideas to improve processes
• Plan, manage and execute creative deliverables that meet quality expectations and ensure customer satisfaction

SKILLS

• Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
• Proven ability to lead by example, with a positive attitude
• Ability to think creatively and innovatively
• Ability to shift priorities and resources and deadlines "on the fly" as projects evolve
• Excellent visual, verbal and written communication
• Ability to set, meet and exceed targets
• Ability to manage change

QUALIFICATIONS

• 5 years of experience in project management
• Proficient in JIRA (dashboarding, customizing to meet project management needs)
• Experience working with senior stakeholders
• Excellent communication and presentation skills
• Strong analytical, problem-solving, project management and program management skills
• Strong stakeholder management
• Ability to interact and influence at all levels and across functions within an organization
• Ability to develop excellent relationships at all levels within an organization
• Ability to balance strategic focus with tactical implementation/execution
• Ability to effectively manage multiple projects at the same time
• Strong sense of detail and urgency, with the ability to motivate others to deliver
• Proficient use of Microsoft Office Suite to include Word, Excel, Outlook, and PowerPoint
• Bachelor's degree

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.