Sr. Director, Operations- Hybrid, Baltimore Office

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with anexceptional benefits package.

Job Description Summary:

• Strategic Planning and Execution:Develops and implements strategic plans and operating budgets for the property management department.
• Financial Management:Manages budgets, monitors financial performance, and identifies areas for cost optimization.
• Team Leadership and Development:Leads, mentors, and develops a team of Operations Support Leaders, providing training and development opportunities.
• Relationship Management:Builds and maintains strong relationships with internal clients, vendors, and other stakeholders.
• Operational Efficiency:Implements and monitors systems and procedures to optimize operational efficiency, including using tools and technologies.
• Data Analysis and Reporting:Collects, analyzes, and reports on key performance indicators (KPIs) to track progress and make data-driven decisions.
• Policy, Procedures and Best Practice:Manages the development, implementation, and evaluation of policies, procedures, and best practices within an organization. ensure compliance, improve efficiency, and promote a strong culture of consistency and quality. This role often involves collaboration with various departments and stakeholders to ensure policies are relevant and effective.
• Strategic Planning and Execution:Develops and implements strategic plans and operating budgets for the property management department.
• Financial Management:Manages budgets, monitors financial performance, and identifies areas for cost optimization.
• Team Leadership and Development:Leads, mentors, and develops a team of Operations Support Leaders, providing training and development opportunities.
• Relationship Management:Builds and maintains strong relationships with internal clients, vendors, and other stakeholders.
• Operational Efficiency:Implements and monitors systems and procedures to optimize operational efficiency, including using tools and technologies.
• Data Analysis and Reporting:Collects, analyzes, and reports on key performance indicators (KPIs) to track progress and make data-driven decisions.
• Policy, Procedures and Best Practices:Manages the development, implementation, and evaluation of policies, procedures, and best practices within an organization. ensure compliance, improve efficiency, and promote a strong culture of consistency and quality. This role often involves collaboration with various departments and stakeholders to ensure policies are relevant and effective.
• Property Management Expertise:Experience in property management, including leasing, marketing, and property maintenance, is highly valued.
• Problem-Solving and Analytical Skills:The ability to analyze complex situations, identify problems, and develop solutions is essential.

Experience, Education, Training and Qualifications

• Ten (10) years of increasing property management responsibility to include all aspects multi-site operations to include lease up of new construction assets, maintenance, marketing and training and development.
• High School Diploma or G.E.D. required, Bachelor's degree preferred.
• Knowledge of affordable housing is required. Advanced industry training credentials which authenticate understanding of rental housing programs.
• Strong financial acumen; A strong understanding of financial statements, budgeting, and financial analysis is necessary.
• Demonstrated experience and solid track record in managing the lease up of New Construction assets with affordable programs.
• Demonstrated experience of Marketing to maintain and/or exceed occupancy goals.
• Demonstrated experience in project management from inception to completion.
• Strong leadership, communication, and interpersonal skills are essential to effectively manage and motivate a team.
• Ability to lead, direct, and motivate others to innovate and excel.
• Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents, external agencies, internal and external stakeholders.
• Ability to apply reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues.
• Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
• Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel, Yardi or equivalent, and the ability to quickly master new applications.
• Possess and maintain timely and reliable transportation.
• Ability to travel to any community in the Enterprise Residential Properties portfolio. Travel, including some out of state, overnight, and extended stay, may be required up to 50% of the time.Mileage reimbursement will be provided.

Total Rewards at Enterprise:

• You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family.
• The base salary range for this role is $135,000 to $155,000/year depending on level of skills and experience.
• The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.
• At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as fertility, adoption, surrogacy support, and gender-affirming care. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications.Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.

Work Location and Work Time

• The Director of Operations Support will be assigned to the Baltimore office. Assigned days in office will be determined by the Head of Property Management. This is a Hybrid position with a significant amount of time spent in the market areas visiting the properties. Mileage reimbursement will be provided.

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