Service Supervisor, PTNA, Anaheim, CA

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Mission:

As a Service Supervisor, you will be responsible for performing the necessary administrative duties of opening and closing service events, ordering and tracking parts, dispatching technicians on service orders, and managing the costs associated with each service order. Reporting to the Service Operations Manager, you will oversee a team of 5-10 service technicians, ensuring efficient operations and high-quality service delivery.
Key Responsibilities:
* Supervise and lead the Service Technician team in repair orders.
* Open and close service orders.
* Provide service quotations to customers.
* Order and track spare parts.
* Coach, train, and develop team members in line with company culture and values.
* Implement structured processes and procedures for efficient operations.
* Manage service resources to meet performance goals and objectives.
* File warranty claims and provide feedback to Product Companies.
* Monitor and report on Work in Progress (WIP).
* Ensure continuous technical and administrative development of technicians.

To succeed, you will need

Education:

* High school diploma required.
* Associate degree or technical certificate from a trade school preferred

Experience:
* Minimum 5 years of technical service experience with portable industrial equipment (e.g., compressors, generators, dewatering pumps).
* Prior supervisory experience is essential

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer you

What We Offer:

Competitive wages-Salary range for this role: $86,000 - 100,000/year

Comprehensive benefits package including:

-Medical, dental, and vision insurance.
-401(k) with matching and automatic company contributions.
-Generous paid time off.
-Company-paid short-term, long-term, and life insurance

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.