Supervisor, ACH Operations

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As the Supervisor of ACH Operations at BECU, you'll lead a team that helps ensure smooth, secure, and compliant ACH (Automated Clearing House) processes for our members and internal teams. You'll be the go-to expert for operations support, building scalable systems, guiding process improvements, and delivering high-quality service with confidence and care. Your leadership will help power BECU's day-to-day operations and directly impact our ability to serve members with speed, accuracy, and trust.

This is your chance to step into a role where your operational expertise, coaching skills, and attention to detail will make a tangible difference-not only for the team you lead, but for our entire member community.

To join our dynamic team, we require candidates to reside in Washington State. If you're within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

WHAT YOU'LL DO:

• Lead Daily Operations: Oversee ACH processing functions to ensure tasks are completed accurately, efficiently, and in line with compliance and service expectations.
• Empower and Develop Your Team: Provide consistent coaching, mentoring, and feedback to foster a high-performing and engaged team. Guide team members through performance evaluations, development plans, and growth conversations.
• Drive Process Improvement: Identify and implement system enhancements and streamlined processes to improve operational workflows and team productivity.
• Be a Trusted Subject Matter Expert: Serve as a knowledgeable resource for ACH operations, providing guidance, resolving escalations, and helping the team navigate complexities with confidence.
• Champion Compliance and Risk Management: Ensure ongoing compliance with federal, state, and industry regulations. Coordinate with internal teams and third-party vendors to maintain regulatory alignment.
• Support Audits and Reporting: Provide documentation and insight for audit reviews. Maintain accurate reports and statistical records aligned with operational requirements.
• Ensure Policy and Procedure Accuracy: Maintain and update written procedures for all operational functions to ensure clarity, consistency, and compliance.
• Oversee Records Management: Manage departmental file archiving processes and retention schedules, adhering to compliance standards.
• Jump in When Needed: Provide hands-on support to the team during high-volume periods or critical situations.
• Collaborate Cross-Functionally: Partner with other departments and teams to ensure alignment, smooth operations, and shared best practices.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Coaching with Purpose: Enjoy helping others succeed through coaching, feedback, and mentorship
• Commitment to Excellence: Value compliance, accuracy, and high standards in your daily work
• Problem-Solving Mindset: Get energized by solving problems and improving processes
• Calm and Collaborative Leadership: See yourself as a collaborative leader who stays calm under pressure
• Meaningful Impact: Want to make a meaningful impact in a mission-focused, member-first organization
• Culture of Growth: Are excited about contributing to a culture of continuous learning and operational excellence

QUALIFICATIONS:

Minimum Qualifications:

• Associate's degree in business or equivalent education/experience
• Typically requires 3+ years of experience in operational and/or processing functions
• Typically requires 1+ year of leadership or supervisory experience

Desired Qualifications:

• Prior experience in ACH operations or financial services environment
• Demonstrated analytical and problem-solving capabilities
• Working knowledge of relevant compliance regulations (NACHA, Reg E, etc.)
• Familiarity with Lean Six Sigma or Continuous Improvement methodologies

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.