Associate Customer Service Representative

As a Associate Customer Service Representative, you will be our first line of contact for our external customers to ensure the success of every sale, you will also handle domestic orders, which includes placing orders accurately and following up with customers on the private contractor side of the business. You will directly manage an account load of customers and partner with our outside sales team for success. You will be empowered to solve customer-service related problems and implement corrective action plans. You will also gain an expert understanding of our policies, procedures, and goals.

As part of the Customer Service team, this position is based in Greensboro, NC and reports functionally to the Customer Service Manager. PPG offers excellent and affordable benefits; substantial PTO, vacation, and sick time; and outstanding matching 401k plus additional retirement savings.

Key Responsibilities

• Handle inbound orders in assigned sales territories and market segments
• Develop a detailed understanding of all Traffic Solution products and applications
• Develop a detailed knowledge of all customer market segments and their needs
• Provide solutions for customers based on product knowledge and customer needs
• Provide quotations requested by assigned territory customers and assigned outside sales personnel
• Provide customer support services through order tracking, acknowledgments, confirmations of orders, RMA processing
• Process customer complaints and coordinate with other teams to identify a solution
• Collaborate with multiple functional departments to ensure an outstanding overall customer experience

Qualifications

• 4-year degree or equivalent experience preferred; High school diploma required
• Two or more years inside or outside sales experience a plus
• Proven record of meeting- exceeding annual sales quota budget a plus
• Previous experience with high-volume and complex customer service; answering emails, completing orders, and taking calls to resolve complex customer issues.
• Experience entering a high volume of order data daily with low error rate is essential.
• Basic knowledge of MS Excel
• Experience working for a manufacturing company a plus
• Strong familiarity with TMS systems is a plus
• Familiarity with ERP systems is a plus

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.