IT Application Training and Support Specialist - ServiceNow

Hourly Pay Range:

Position Highlights:

• Position: IT Application Training and Support Specialist - ServiceNow
• Location: 4201 Winfield Road, Warrenville or 3040 Salt Creek Lane, Arlington Heights
• Full Time
• Hours: Monday-Friday, 8am - 4:30pm
• Hybrid Role
• Some local travel to other corporate locations may be needed

Job Summary:

As the IT Applications Training and Support Specialist- ServiceNow at Endeavor Health you will be responsible for providing training and learning solutions including but not limited to optimization, design and support for a variety of end-users on functionality and workflows of ServiceNow and other technology platforms. All IT Applications Training and Support Specialists are focused on delivering effective software training programs that promote technology adoption, improve workflows, and drive engagement among end-users. Training delivery methods include classroom instruction, web-based learning, one-on-one coaching and creation of a variety of training documents/tools. In addition, acts as the liaison between Information Technology, Operations and end-users to provide an understanding of application workflows and functionality.

We are seeking an experienced IT Trainer with a strong background in healthcare technology and technical applications.

The ideal candidate should be proficient in platforms such as ServiceNow, API, Microsoft applications (e.g., Excel, Teams, SharePoint), and other enterprise technologies. A solid understanding of healthcare workflows and the ability to translate technical concepts into practical training for end users is essential.

What you will do:

• Supports and delivers training onsite and virtually including but not limited to one-to-one, classroom, service requests and group settings.
• With oversight, designs, develops and maintains training strategies for IT applications including but not limited to class curriculums, training/support documentation.
• Assists with low to medium projects as assigned.
• Assists with testing and troubleshooting of EMR and Technology systems.
• Remains updated and utilizes new technology and methods for training to promote better adult learning experiences.

What you will need:

• Education: Associates degree or equivalent work experience.
• Experience: One (1) - two (2) years of experience in a healthcare setting or relevant related industries.
• Unique or Preferred Skills:
• Strong verbal and written communication skills essential.
• Solution oriented problem-solving ability with a lean towards curiosity, out of the box thinking and innovation.
• Flexibility and adaptability to change in workload, job responsibilities, and scheduling requirements.
• Function effectively in a team environment including collaboration, strong interpersonal and relationship building skills.
• Personal and ethical accountability.
• Proficiency in ServiceNow, other enterprise applications.
• Proficiency in Microsoft Office Suite applications.
• Strong level of customer service and organizational skills.
• Demonstrates a positive, open-minded, can-do attitude with willingness to embrace and facilitate change.
• Defuses stressful situations and utilizes defining moments as learning opportunities.
• Adheres to all Endeavor Health standards, policies and procedures.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.