Executive Director - Blood Operations, CBC (Community Blood Center of Kansas City)

The Executive Director, Blood Operations at CBC KC leads the division in alignment with New York Blood Center (NYBCe) strategic goals, overseeing blood collection, donor recruitment, and community relations to achieve both short- and long-term objectives. This role ensures coordination of CBC KC's efforts with other divisions in the Midwest Region and centralized enterprise functions to meet key performance indicators (KPIs). The Executive Director fosters innovation, driving measurable outcomes in donor recruitment, collection growth, and enhanced donor experience.

The Executive Director, Blood Operations at CBC KC leads the division in alignment with New York Blood Center (NYBCe) strategic goals, overseeing blood collection, donor recruitment, and community relations to achieve both short- and long-term objectives. This role ensures coordination of CBC KC's efforts with other divisions in the Midwest Region and centralized enterprise functions to meet key performance indicators (KPIs). The Executive Director fosters innovation, driving measurable outcomes in donor recruitment, collection growth, and enhanced donor experience. Key responsibilities include overseeing daily operations, leading teams responsible for donor recruitment, collections, and inventory management in a donor- and customer-focused, efficient, and compliant manner. The Executive Director ensures resources are effectively allocated and directly oversees Donor Recruitment, Collections and other key departments to meet collection goals and maintain excellence in operations. The Executive Director is also responsible for divisional employee engagement, donor satisfaction, and cultivating a positive workplace environment, reinforcing the organization's reputation as a workplace of choice.

Key responsibility for the role include the following essential functions:

Strategy Development, Tactical Planning, and Execution
* Develops, communicates, and implements a road-map to achieve the growth targets for the CBC KC division.
* Establishes divisional performance criteria, donor recruitment targets, and collection goals.
* Maintains strong coordination among departments and attains interdepartmental and regional cooperation.
* Leads, develops, and conducts succession planning exercises for blood operations leaders.
* Recommends process, operational, and site improvements.
* Evaluates new donor center options and center improvements.
* Ensures employees have adequate training resources and vigorous competency exams.
* Implements best practices, driving consistency in operational processes across the territory.
* Relentlessly pursues innovation and improvements in donor experience and customer service.
* Develops community & corporate relationships that increase awareness of the need for blood collections and support growth initiatives.
* Oversees and participates in strategic growth initiatives in alignment with annual operational performance and financial goals.
* Supports the financial budget, capacity planning, and optimization of resource allocation (FTEs, vehicles, collections equipment.)
* Monitors expenses, identifies cost-saving opportunities, and optimizes resource utilization to maximize efficiency and productivity.
* Under the guidance of the Quality and Regulatory department, ensures regulatory compliance is well communicated and adhered to.

Matrix Partnership
* Establishes credibility throughout the organization as an effective developer of solutions to business challenges.
* Partners closely with the Enterprise Donor Engagement (EDE) team to align on and support marketing, media, donor experience, and communications activities.
* Actively collaborates with enterprise functions such as Logistics, Supply Chain, IT, HR, Finance, Laboratory Services, Quality, Facilities and other departments to execute regional strategies and goals.
* Partners with matrix functions to drive excellence in collections operations.

Talent Development
* Drives talent recruitment, development, and retention (in partnership with HR.)
* Responsible for fostering a positive work environment and inspiring a culture in which employees deliver an exceptional donor experience and customer service.

Business Continuity and Crisis Management
* Acts as the local Business Continuity leader in case of unexpected disruption to operations.
* Identifies business risks, runs scenarios, conducts feasibility analyses, communicates effectively to mitigate harm to all impacted personnel and company assets.
* Actively takes reasonable steps to mitigate the impact of a force majeure event in an unforeseeable catastrophe by immediately evaluating the situation and allocating resources appropriately.
* Actively update the senior leadership with appropriate level of escalation while keeping documentary records of different mitigation options considered and steps taken throughout the catastrophe remediation.

Education:
Bachelor's degree in marketing, economics, business administration, health administration, or STEM. MBA preferred.

Experience:

* 12 years of previous operations management experience in a healthcare, hospitality or service sector. Non-profit experience is a plus.
* Experience overseeing muti-location, customer-facing operations is preferred.
* Financial acumen, and a working knowledge of marketing and hospitality principles.
* Broad understanding of supply chain and lean six-sigma principles.

Travel:

Up to 25% within the region and to other regions

License:

This role requires a valid drivers license.

Knowledge:

Strong command over MS Excel and MS PowerPoint; familiarity with Tableau, Spotfire, and other data visualization and analytical software packages a plus. Knowledge of Salesforce would be an advantage.

Skills & Abilities:

* Uncompromising ethics and high standards of personal integrity.
* Strong business acumen and attention to detail in all work processes.
* Proven ability to influence senior management & drive / facilitate senior level meetings via highly developed organizational and negotiations skills.
* Communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings.* Proven ability to effectively prioritize multiple and competing tasks, execute and follow-up in a timely manner, anticipate challenges and roadblocks and work independently.
* Strong analytical capabilities and ability to synthesize complex information into simplified, user-friendly, persuasive formats and presentations.

* Ability to adapt to rapidly changing business requirements and operate at both the strategic and tactical level.
* High emotional intelligence, with demonstrated ability to engage stakeholders effectively, facilitate discussions, and successfully negotiate through challenging situations and difficult conversations.
* Excellent written, verbal, and interpersonal skills for executive level communication and collaboration.
* Maturity, confidence, and high degree of emotional intelligence with demonstrated empathy and ability to influence others. Able to remain humble while implementing organizational changes and interfacing with colleagues.
* Team player, focusing on shared goals, being flexible, and applying skills; respect and listen to others' views and value others' contribution(s)
* Confidence to provide dissenting views, when appropriate.
* High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated poise, tact, and diplomacy in dealing with a variety of staff up to and including executive leadership.
* Ability to be responsive and available to management to address issues and concerns as they arise.
* Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems within established policies and procedures.
* Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.

* Demonstrated capability to deliver strategic analysis and optionality with an impact on the effectiveness to drive complex projects and meet deadlines
* Demonstrated strength in problem-solving and developing streamlined solutions to complex issues with minimal supervision.