Knowledge Management Manager

About Us:

Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, friends, and strong leadership that provides support and encouragement for career growth.

Ballard Spahr is seeking a Knowledge Management Manager who is responsible for facilitating knowledge management (KM) initiatives across the firm, catering to both lawyers and business professionals. This position involves conducting assessments of current business and technical processes, identifying interdependencies and redundancies, process mapping/diagramming, and suggesting process improvement protocols. Additionally, the Knowledge Management Manager is pivotal in creating and procuring KM tools and establishing processes for capturing and disseminating the firm's collective knowledge.

This is a remote position with the flexibility to be on-site periodically as needed if located in close proximity to a Ballard office.

Why Join Us?

• Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership.

• Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.

• Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.

• Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role:

As a Knowledge Management Manager within our Information Technology team, your responsibilities include, but are not limited to:

• Leading and managing KM projects and initiatives to support the firm's strategic goals

• Collaborating with lawyers and business professionals to identify KM needs and opportunities

• Analyzing assessment results to identify areas for process improvement

• Developing and implementing KM strategies to enhance knowledge sharing and collaboration

• Assisting in the ongoing development and execution of the firm's KM program

• Creating or procuring KM tools and technologies to locate precedent and go-by documents

• Working closely with the Director of Knowledge Management to align KM initiatives with firm objectives

• Providing training and support to lawyers and business professionals on KM tools and best practices

• Monitoring the effectiveness of KM initiatives and processes

• Implementing quality control measures to ensure the accuracy and integrity of KM tools and the underlying data, information, and documents

• Preparing and presenting reports on KM activities, progress, and outcomes to senior management

What We're Looking For:

• Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.

• Communication: Demonstrate effective listening and communication skills in both oral and written forms, tailored to the audience's needs.

• Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.

• Teamwork: Build constructive working relationships with internal and external team members to achieve goals and objectives.

Required Experience:

Bachelor's degree in Information Management, Library Science, Business Administration, or a related field. An advanced degree or professional certification in Knowledge Management is a plus. Minimum of 5 years of experience in knowledge management, process improvement, or a related role within the legal industry. A proficiency in knowledge management (KM) tools and technologies with a proven track record of successfully managing knowledge management (KM) initiatives and projects.

Ballard Spahr offers an excellent benefits package that includes medical, fertility benefits, travel and lodging expenses, prescription drug, dental, and vision coverage; life insurance, short and long-term disability; 401(k) retirement savings plan with a firm contribution and match; and a generous paid time off program. Additional benefits provided are health care and dependent care flexible spending accounts, and a health savings account; paid parental leave, firm subsidized emergency child and elder care services; family and medical leave; employee assistance program; and a pre-tax transportation program. The salary range for this position is from $107,000 to $130,000, depending upon experience and location.

Ready to Grow with Us?

If you are ready to play a vital role in the Firm's success, we encourage you to apply and be a part of our commitment to excellence.

At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.

Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

The firm is not accepting resumes from search firms for this position.