*Training Specialist Revenue Cycle/Medical Billing/Full Time/Remote

Works collaboratively with leadership to identify training needs. Develops a training curriculum for all new and existing employees. Utilizes Customer Service/Insurance Recovery leadership as Subject Matter Experts (SME) to develop and maintain instructional materials and procedures related to the activities within the Customer Service/Insurance Recovery Department. Designs course content, using information gained from requesting party through needs assessments. Evaluates the impact of delivered training programs by identifying criteria that can be used to assess the effectiveness of training. Plans training schedules considering operational needs. Facilitates training sessions for all Customer Service/CBO Insurance Recovery staff directly or indirectly responsible for any customer/insurance recovery related activity.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Plan, organize, facilitate, and evaluate New Hire Training. Evaluate and monitor new staff while in training.

2. Plan, organize, and facilitate training classes for both specialized and general topics relating to job specific curriculum, systems navigation, and service improvement needs of the organization.

3. Preparation for each training course, including room set up, ordering necessary supplies, assembly of classroom materials, equipment checks, system loading, checking training system to ensure all necessary information is accessible, and ordering supplementary materials.

4. Meet and confer with department leadership to identify training needs and develop plans to implement.

5. Analyze training program(s) to determine if it meets the needs of the requesting party, using knowledge of current and future trends in training curriculums and processes, as well as information obtained from management.

6. Establish Super Users within the department. Conduct Train-the-Trainer sessions and provide continuous support for all Super Users who assist in the facilitation of technical training courses in which they are the Subject Matter Experts (SME).

7. Support the development and deployment of job aides and staff education materials and develop programs to address staff needs.

8. Participate in continuous improvement workshops, departmental staff meetings, and other forums aligned to the quality assurance and improvement needs of the department.

9. Interact with other departments and divisions within HFHS to establish consistent interpretation of various policies and procedures throughout the system.

10. Partner with other departments to identify ongoing service or training issues and develop programs to address staff needs.

11.Perform other duties as assigned.