DATA SERVICES ADMINISTRATOR - EXCLUDED

JOB ANNOUNCEMENT

Data Services Administrator - EXCLUDED

OFFICE OF EMERGENCY MANAGEMENT AND COMMUNICATIONS

311 Operations

Number of Vacancies: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $80,628.00 annually

Applications for this position will be accepted until 11:59 pm Central time on 05/29/2025.

*Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams prior to appointment.

Under direction, coordinates the information technology needs for 311 City Services and performs related duties as required.

ESSENTIAL DUTIES

• Provides technical support for the 311 City Services staff
• Provides administrative support for Salesforce
• Issues and maintains Salesforce log ins per license issued
• Works with DTI regarding contracts and system updates
• Provides training to 311 Operators, other city agencies and Alderpeople's office staff on Salesforce
• Facilitates bi-weekly meetings with 311 Service providers, InContact/Salesforce
• Issues reports based on request

• Deploys the release of new technologies and monitors the work of vendors and contract staff responsible for the implementation and maintenance of new applications
• Manages systems and services on the department's local and wide area network (LAN/WAN) environment, ensuring system security, user access, and software availability
• Coordinates the set-up of the Internet, City Intranet, and E-mail accounts
• Provides technical support by troubleshooting and/or coordinating the resolution of system and hardware problems
• Coordinates projects related to the development and maintenance of a department's information technology systems (e.g., Intranet applications, data, telecommunications, audio/video services, office relocations)
• Serves as a liaison to the City's centralized IT department and vendors on system installation and modification projects
• Researches, evaluates and recommends software products for purchase, as required

Additional duties may be required for this position.

LOCATION: Office of Emergency Management & Communications

DIVISION: 311 Operations

ADDRESS: 2111 W. Lexington Ave

SHIFT: Monday through Friday

HOURS: 8:30 am to 4:30 pm

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE.

MINIMUM QUALIFICATIONS

• Have eight (8) years of work experience in computer operations OR
• Graduation from an accredited college with an Associate's degree in Computer Sciences, Information Technology/Systems, or a directly related field plus six (6) year of work experience in computer operation OR
• Graduation from an accredited college or university with a Bachelor's degree in Computer Sciences, Information Technology/Systems, or a directly related field, plus four years of work experience in computer operations OR
• Graduation from an accredited college or university with a Master's or Doctorate degree in Computer Sciences, Information Technology/Systems, or a directly related field plus three (3) years of work experience in computer operations

NOTE: You must provide your transcripts or diploma at time of processing, if applicable.

SELECTION REQUIREMENTS

This position requires applicants to successfully complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor