Customer Account Representative
 Advantage Technical | |
$20.00-$25.00
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 United States, Illinois, Calumet City | |
 May 14, 2025 | |
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Customer Account Representative Location: Wauwatosa, WI or Radnor, PA Job Type: Contract Pay: $25/HR We are hiring a Customer Account Representative to manage sales orders, support customer accounts, and ensure smooth coordination between sales, supply chain, and logistics. This role is key to driving customer satisfaction and supporting revenue operations. Key Responsibilities * Process customer orders, returns, credits/debits, and resolve service issues. * Provide accurate pricing, product availability, and delivery updates. * Collaborate with Supply Chain to ensure on-time delivery and resolve potential delays. * Manage complaints, track order progress, and follow up proactively. * Track and expedite shipments and orders * Maintain accurate customer master data in SAP. * Work with SAP for order management, product availability, ATP (Available To Promise), and inventory visibility. * Communicate clearly with customers, sales, and internal teams. Qualifications * Bachelor's degree in Business, Supply Chain, or related field (or equivalent experience). * 1-3 years of customer service or order management experience. * Proficiency in SAP (strongly preferred), ERP systems and Microsoft Excel. * Strong communication, problem-solving, and customer service skills. * Experience with CRM systems like Salesforce is a plus. You will be operating under company's ISO 9000 Quality Procedures, as well as all federal, state, and company safety, regulatory, and ethical standards. The Illinois pay transparency law requires employers to include a good-faith estimate of the pay scale and benefits in any job posting. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage TechnicalWith company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. | |