Global Support Agent

Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.

Essential Functions

• Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.
• Perform other duties as assigned

Job Description

• To assist in resolving complex customer account issues, concerns and/or procedures. To help internal and external customers identify, remediate, and prevent unauthorized transactions. To provide accurate information to customers and offer proactive resolutions. To ensure timely and accurate invoicing, recording and settlement of airfreight charges. To support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends.

Skills considered a PLUS:

• Strong ability to perform thorough research to investigate fraud incidents and apply quick resolution
• Excellent time management skills with ability to multi-task and effectively prioritize multiple varying work assignments
• Strong ability to timely and effectively manage a high case volume in an evolving work environment
• Demonstrated ability to be motivated and adaptable to learn and develop new skillsets

Minimum Education

High school diploma or GED. Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience

Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling responsibility.

Knowledge, Skills and Abilities

Strong personal computer (PC), analytical, organizational and communication skills.

Job Conditions

Some travel required.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Application Criteria/Deadline: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on May 21, 2025.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)