Inside Sales Manager

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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Job Summary

The Inside Sales Manager will monitor sales metrics and assist Branch/District Management in overseeing the entire sales administration process. This role will collaborate with various professional salespeople and operations staff, leveraging excellent communication skills and business acumen to foster teamwork grow profitability, and achieve established KPI's. The Inside Sales Manager further advances the performance of his/her team to overcome challenges and achieve specific goals.

Essential Duties & Responsibilities

• Lead sales team in all aspects of work, elevating their individual abilities and performance to best serve respective customers and the business at large.
• Evaluate, develop, and train new employees and review progress of subordinates periodically with Branch or District Manager.
• Problem-solve with customers and coworkers with diplomacy and seek assistance when needed.
• Establish goals and objectives for assigned area to meet overall department goals; develop and implement new and revised methods or procedures to improve efficiency and help achieve goals.
• Resolve customer order problems and complaints promptly. Review complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Coach sales team to enhance product knowledge, including the make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identify and utilize appropriate company and/or customer pricing systems.
• Ensure sales team is empowered to establish or improve relationships with customers to better understand sales territory, schedule and customer needs by phone and customer visits.
• Communicate with customers by phone or in person to lend direct assistance as needed.
• Describe and/or demonstrate product, using samples or catalog, and emphasizes salable features.
• Help facilitate the sale of new or additional products. Sell and promote branch and company -wide promotions and specials as directed.
• Work with outside salespeople and management on sales strategy, target account development, and any other customer related issues.

Minimum Qualifications

• Excellent interpersonal and team management skills.
• Proven work experience as an Inside Sales Representative and Leader.
• Proficient with CRM software and MS Excel
• In-depth understanding of the sales administration process.
• Strong analytical and organizational skills.
• Numerical abilities and problem-solving mindset.

Preferred Qualifications

• College degree in Sales, Business Administration, or relevant field; and Five to seven years related experience and/or training; or equivalent combination of education and experience.

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our CompetitiveBenefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

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Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law..

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.