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The Dispatcher is responsible for dispatching, coordinating, organizing, and prioritizing patient transport request from intensive care, step down, procedural areas, laboratories, clinics, and patient units. If technicians are not available be prepared to respond and assist with medical emergencies such as Mass Transfusion Protocols, Code Blue, and Rapid Response. Be alert to respond to Telemetry messages from MX-40 monitor and notify clinicians or CM technicians. If paged for MTP's (Mass Transfusion Protocols), use analytical skills to assign the "emergency response to the nearest MTP patient transport tech". If none available, the Dispatcher is responsible for responding to the MTP directly. The Dispatcher demonstrates knowledge of Radiology and Patient transportation operations and processes. Responsible for problem solving and directing assigned team members. Uses communication devices to effectively communicate with nursing units and Patient Transport Techs and Specialists. Demonstrates excellent customer service skills, able to handle high volume of calls, multitask, and manage stress.
Licensure, Certification, or Registration Requirements for Hire:
CPR preferred
EMT B certification preferred
National Association of Healthcare Transport Management (NAHTM) Certified Healthcare Transporter (CHT) preferred
Licensure, Certification, or Registration Requirements for continued employment:
CPR certification required within 30 days of hire date
EMT B certification preferred
National Association of Healthcare Transport Management (NAHTM) Certified Healthcare Transporter (CHT) preferred
Experience REQUIRED:
Minimum of six months patient transport experience
Previous customer service experience in a professional setting
Previous experience using a personal computer and various software applications, including Microsoft, e-mail, etc.
Strong organizational, problem solving and interpersonal skills
Experience PREFERRED:
Two (2) years' experience as a Patient Transporter
Previous Tele-tracking experience
Education/training REQUIRED:
High school diploma or equivalent
Education/training PREFERRED:
Post high school coursework in a healthcare related field
Independent action(s) required:
Must be able to multi-task, analyze work flow and prioritize work assignments in high pace environment
Problem solves issues, makes decision about daily assignments and possesses good organizational skills.
Good customer service and analytical skills
Supervisory responsibilities (if applicable):
Provides input to supervisors with regards to progressive disciplinary process.
Assumes supervisory role in the absence of the Supervisor.
Ensures policies and procedures are followed by team members.
Additional position requirements:
Must be prepared to work rotating shifts, weekends, holidays, extended hours and during inclement weather to ensure patient flow and throughput.
Employee is subject to outside environment conditions when providing requested services.
Age Specific groups served: All
Physical Requirements (includes use of assistance devices as appropriate):
Physical Lifting less than 20 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change
Days
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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Virginia Commonwealth University Health Systems
May 14, 2025