SVP of Product, Service Cloud

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

We are looking for an innovative experienced product leader with a track record for driving new product capabilities from initial concept to successful delivery and market leadership. This role will be responsible for guiding the future of the Service Cloud. Our cloud leaders at salesforce are natural evangelists and strong influencers, able to effectively communicate with both internal and external executive leadership and foster broad C-Level relationships. This leader is accountable to ACV and pipeline growth for the products, working in strong collaboration with our go-to-market strategy, sales, sales enablement, alliances, marketing and products organizations. We are seeking a SVP with the ambition, experience, and passion to take Service Cloud to the next level of success.

Responsibilities:

• Build and drive vision for the future of the Service Cloud and evangelize this vision with our customers, partners and employees.

• Perform the role of champion to promote and evangelize the product across product, engineering, marketing, sales, support, professional services, partners and customers.

• Oversee the execution of the product roadmap with rigor, balancing speed, quality and innovation. This includes: market needs, product vision and strategy, roadmap, release planning, all the way through to pilots, customer enablement and success.

• Build, lead and mentor a high-performing team and drive a culture of accountability, customer empathy, innovation and results to deliver exceptional customer experiences.

• Leverage market analysis, competitive knowledge, and customer research to define product roadmap. Translate insights into differentiated product strategies and compelling value propositions.

• Create and deliver high impact presentations to showcase product vision, strategy and innovation

• Evangelize Service Cloud at industry events, campaigns, customer advisory boards and social media communications

• Partner with marketing and sales to drive GTM strategy.

• Ensure product investments are aligned with ROI and strategic impact.

• Collaborate with SI and SI teams to build solutions to drive incremental pipe and ACV

Requirements:

• High energy and passion for the job

• Leadership DNA, proven ability to inspire and lead a product team

• Equivalent of 10+ years of product management or similar experience.

• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.

• Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions.

• Professionalism, dedication and ability to work in a collaborative team environment.

• Bachelor's degree

Desired Skills and Experience:

• Masters in Business Administration (MBA) degree preferred

• People-focused leader with proven ability to build creative, collaborative teams; develop people; and link performance to overall business objectives

• Ability to deliver results in global, matrixed environments comprised of internal and external stakeholders

• Global experience preferred

ABOUT SALESFORCE:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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