Campaign Lead - DLCM

"Vorsprung durch Technik" or, "Progress through Technology" is our company ethos and is the core belief that drives the development of every Audi vehicle. It inspires the innovative solutions, revolutionary engineering and progressive design that have become synonymous with the Audi name. And it reminds us to challenge ourselves, rewrite the rules from time to time and always fuel our pioneering spirit. The spirit that sets us apart on the racetrack and the open road. In our relentless pursuit to become the number one premium car brand in America, we need employees who share in this spirit of challenging the status quo in everything that we do.

Role Summary:

• Digital LifeCycle Management (DLCM) describes the holistic approach to update customer vehicles over the air or by dealer campaigns.
• Conduct efficient DLCM campaign rollout management, testing, and reporting of DLCM test vehicles in a timely manner to ensure no delays for SOP as well as no tow-ins and no unknown field complaints.
• Planning and communication of necessary vehicle tests based on DLCM campaigns throughout US test stations.
• Support repairing and updating of DLCM test vehicles to ensure high quality assurance.
• Deep knowledge in vehicle backend configuration and communication across different integration levels.
• Develop and maintain fast and efficient communication flow with different stakeholders.

Role Responsibilities:

Main responsibility - assign 90% of time spent

• Coordination with stakeholder to confirm software package completion to start wave zero planning to activate DLCM campaigns.
• Define and assign campaign rollout based on required function tests and vehicle location.
• Responsible to ensure overall vehicle readiness prior campaign rollout and escalate open topics to DLCM engineer and station coordinators.
• Alignment with DLCM test engineer to ensure online readiness of test vehicles.
• Monitor End-to-End communication and escalate faults to DLCM engineer and stakeholders.
• Responsible to report campaign KPI's, completion, and escalation if KPI's are not met.
• Support investigations and escalate issues to stakeholders.
• Responsible to communicate necessary vehicle software and hardware updates to station coordinators to ensure vehicle readiness.
• Responsible to review and distribute necessary testing instructions prior DLCM campaign rollout.
• Alignment with stakeholder for vehicle planning throughout project life cycle.
• Alignment with driver coordinator on vehicle planning to ensure that necessary driver staffing requirements are met.
• Perform additional duties as requested.

Additional responsibilities - assign 10% of time

• Alignment with Engineering team to maximize testing synergies and establish equal workflows and processes across all test stations within in the US.
• Participate on test trips to different locations across the US and Canada to enlarge testing area.

Years Relevant of Experience:

• 5+ years of experience in automotive vehicle development & testing

Required Education:

• Technical Degree in automotive field
• Familiarity with Electric/Electronic application and vehicle development
• Knowledge of basic vehicle systems

Desired Education:

• Technical Degree in automotive field
• Familiarity with Electric/Electronic application and vehicle development
• Knowledge of basic vehicle systems

Skills:

• In-depth system knowledge of Audi/Volkswagen vehicles
• Integration - joining people, processes or systems
• Ability to operate effectively and efficiently in a team
• Multitasking, self-organized und problem solving orientated.
• Analytical and conceptual thinking - using logic and reason, creative and strategic
• Communication skills - interpersonal, presentation and written
• Computer savvy - skilled in use of software including IDEX, CP-Tool, ODIS, Alpos, easy VDS, CMT, System42 and Admin Tool.
• Proficient in Word, Excel, Access, SQL/VBA and other engineering programs
• Ability to maintain an effective team environment

Required Skills:

• Ability to analyze information and processes to develop more effective or efficient processes and strategies to achieve objectives.
• Ability to manage multiple initiatives and projects across various locations and in a cost-effective manner.
• Project scheduling and time management
• Experience in communication and negotiation

Desired Skills:

• Experience reporting on and managing KPI's
• Experience in coordinating teams across various locations
• Knowledge with Vehicle Backend structures within Volkswagen Group

Work Flexibility:

• Experience reporting on and managing KPI's
• Experience in coordinating teams across various locations
• Knowledge with Vehicle Backend structures within Volkswagen Group

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
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