Principal Program Manager, Instructor Engagement

Udemy
$122,000-$153,000 USD
United States, Texas, Austin
Jun 23, 2025
Join Udemy. Help define the future of learning. Udemy is evolving from a course catalog into an AI-powered reskilling platform built to help people and teams grow. It's more personalized, more practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home. Learn more about us on our company page. Where we work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Turkiye. *This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. About the Role:* Udemy is seeking a seasoned program manager with strong operational experience to oversee Udemy's top Instructors. Situated within the Instructor & Content Strategy Department, this vital position is key to Udemy's ongoing success as an instructor-powered learning marketplace. The primary goal is to deepen and retain relationships with Udemy's highest value instructors leveraging their insights to inform company strategy and drive their loyalty and engagement with the business. In this role, you will adapt and implement the strategies and tactics of the Instructor Loyalty Team-including events, communications, marketing opportunities, and milestone recognition-to drive impactful engagement and program management tactics that bolster the loyalty of our top instructors. You will encourage these top instructors to engage in activities that offer industry, product, and policy insights, evangelize our business, and enhance learner experiences. Furthermore, you will represent and advocate for the Voice of (and to) Top Instructors to our Executive, Product and Marketing teams, influencing our roadmap and initiatives to have the highest impact on the success of instructors, learners, business customers, and Udemy. Key Responsibilities: Expand the impact of the Instructor Partner Program to deepen engagement with Udemy's top instructors through communications, events, marketing opportunities, product beta testing, and other initiatives that strengthen their loyalty and impact on the business while generating key insights for internal stakeholders. Establish yourself the Voice of (and to) top instructors to our executive, Product and Marketing leaders, by: Coordinating closely with the Instructor Partner Program Lead to gather and prioritize key insights from top instructors, and use your understanding of these insights and business objectives to influence decision-makers internallyAligning with Marketing and Community leads to craft and deliver key messaging to top Instructors. Drive the creation of new systems and processes to enable Product leads to engage top instructors in Udemy's product development lifecycle and liaise with Product leadership to prioritize and consult on these engagements. Oversee and engage a portfolio of 40+ Global VIP Instructor Partners and continually improve Udemy's ability to track, analyze, and report on VIP loyalty goals and progress. About You: You have 10+ years of experience in partner or customer facing program management. You have a proven track record of building and scaling program management and operational initiatives. You are adept at communicating with and managing Leadership and Executive expectations. You thrive in ambiguous and fast-changing environments and can remain flexible and goal oriented. You are organized, a self-starter, and effective at managing multiple projects simultaneously. You are a team player with exceptional communication skills, able to interact with internal and external stakeholders from diverse backgrounds. You are a structured, analytical thinker who enjoys finding creative solutions to problems. Bonus Points For: Prior experience with corporate events and Voice of the Customer Programs Experience with Salesforce CRM Strong analytical and reporting skills At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity. Hiring Compensation Range $122,000 - $153,000 USD At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Why work here? You'll grow here. Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways. You'll own your work. We trust people to lead, make decisions, and follow through. You don't need to wait for permission or layers of approval to have an impact. You'll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You'll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You've got the experience, why not use it to help others gain theirs? Bring your curiosity. We'll bring the platform and the support. Let's LEARN* together.* Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. Information regarding data privacy is available within the Udemy Careers Privacy Notice.