Special Projects Supervisor DGS (Englewood, CO)

Posting Date

The primary purpose of this role is to oversee projects, that are an extension of our normal day to day Admissions process. This Supervisor will be responsible for overseeing and reporting out the productivity of each project assignment. While there are currently no direct reports to this supervisor, that could change. A strong level of communication skills and relationship building are required, as this supervisor will need to report with leaders on teammate productivity as well as cross collaborate with other departments for support in assigned projects. The Supervisor will also be expected to assist in developing and implementing new processes and strategies that will improve the efficiency and profitability of departmental and organizational operations.

On-site presence is required once a week at our office in Englewood, CO

SUPERVISORY RESPONSIBILITIES:

• Review of teammate metrics daily, weekly and monthly and report out wins and opportunities to leadership team weekly and monthly. This includes identifying trends in productivity, market dynamics and demands as well as process adherence
• Reviewing teammate performance including audits for calls & created requests and providing coaching as needed in cross collaboration with main supervisor.
• Ability to independently handle escalations from field partners, teammates and clinics
• Ability to handle scheduling for extended hours time frame. This includes sending out sign up sheet, maintaining schedule calendar, updating WFM schedules and updating schedules as needed for coverage
• Cross Collaboration with WFM & Torchlight to build reporting needs and understanding staffing needs
• Ability to be on call during extended hours time frame, except for days off
• Coordinate training for teammate assigned projects
• Special Projects/Other Assigned Duties
• Nights/Weekends: OT available and requested based on business needs

DaVita Guest Services within Admissions is a fast-paced team who focuses on the process of Admitting a patient into dialysis. We are the first experience many patients have with DaVita. We admit patients either from a hospital, nephrology office, or a competitor. We have multiple stakeholders within Admissions, both internal and external, some of which include - Patients, hospitals, doctors, our DaVita facilities, registration, and IMT. We are highly focused on customer service and work to meet the needs of our patients and partners. We are constantly shifting, and our goal is to ensure we give the best experience to everyone who works with us.

Extended Hours is a service we provide to our hospital field partners in an effort to provide support outside of our normal business hours (M-F 8 am-5 pm EST & MST and 9 am-3 pm EST on Saturdays). These hours are run with inbound and intake support.

• The hours for role are Tuesday-Saturday 8 AM-5 PM MST. The supervisor will be required to work on Saturdays with a day off during the week of their choice that does not interfere with leadership in office days and ROPS leadership calls.
• Daily duties: Mon-Fri - leadership meetings, auditing requests, reviewing and reporting out metrics & reviewing staffing, ad-hoc items.
• Saturdays - First POC for extended hours teammates, monitoring and assessing workflow, end of day recap report for Monday morning leadership

QUALIFICATIONS:

• High School Diploma required
• Associate's Degree preferred
• 2- 4 years leadership experience, in a corporate setting
• Intermediate computer skills and proficiency in Microsoft Word, Excel and Outlook
• Ability to work non-traditional and/or expanded hours from 6AM to 7PM to serve patients and teammates during both emergency and non-emergency events as needed
• Data entry speed of 25-40 keystrokes per minute with a focus on accuracy of said data entry for reporting
• Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
• Excellent customer relationship and inter-company network building skills
• Ability to review, understand and leverage P&P to advocate for patients within the scope of their role

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

* Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

* Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

* Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic

#LI-RH1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.