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The Position
Director, Experience Design Why Genentech We're passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world's most complex health challenges and transforming society.
Who We Are
Digital Experience is shaping the future of how Genentech connects with our patients and customers by harnessing the power of digital innovation and human-centered design. As healthcare evolves, we are bold in our approach - leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and operations to create seamless, personalized, and meaningful experiences for our patients and customers. This is your opportunity to lead transformative change, integrating advanced technology with strategic vision to drive impact at scale. If you are passionate about redefining the healthcare experiences and building something extraordinary, we want you on this journey. Let's redefine what's possible together! This combined team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access ("CMG"), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience for patients and customers across our interactions. The team is specifically accountable for:
Defining omnichannel solutions, shaping engagement strategies, designing, operationalizing, and producing seamless, consistent & meaningful patient and customer experiences. Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience across CMG. Advancing the mission of seamless, consistent & meaningful patient and customer experiences that maximize patient impact while keeping compliance at the forefront.
Job Summary The Director, Experience Design will drive strategy and delivery within the Customer Experience (CX) Suite. They are broadly responsible for ensuring that UX/UI and CX design strategies and capabilities are accelerating the organization's progress towards delivering great customer experiences and business impact. This role will serve as a key leader in a critical focus area for the organization - building out the UX/UI design team and capabilities, and coordinating with other product teams to embed UX/UI expertise in the development of digital products and capabilities. Key Responsibilities
Shape digital-forward Experience Design product vision and product standards leveraging knowledge of industry/competitive trends and pulling through product suite strategic business priorities. Drive the Experience Design vision and product standards by aligning with senior enterprise business stakeholder priorities, technical team capabilities, and process opportunities - ensuring seamless integration and strategic focus. Develop business cases to drive experimentation within the product-oriented model and team for new product innovation and features. Define target users in collaboration with Analytics partners, deeply understand user research, prioritize key features and functionalities, and set clear performance objectives, balancing business requirements with an exceptional end-user experience. Accountable as the central owner of the Experience Design product lifecycle and roadmap in partnership with the Sr. Director, Experience Design, overseeing product strategic planning, digital-forward operational execution, delivery milestones, and business outcomes with measurable impact through adoption and sustained engagement. Evangelize the role of UX/UI and CX Design in achieving enterprise objectives, communicating their value proposition and roadmap(s) to senior leaders and organization-wide stakeholders. Drive prioritization, manage stakeholders across the enterprise, and resolve conflicts to align and advance product roadmaps and enhancements. Collaborate with UX/UI Analysts in the Informatics team to align business outcomes with technical feasibility, ensuring the product delivers both business value and technical performance. Partner with other applicable Business Product Owners / Executive Director - Customer Experience Suite Lead to achieve and meet patient, professional, and internal customers needs by aligning roadmaps and initiatives Partner with Global product managers to drive effective collaboration for shared learnings and efficiencies. Accountable for deliver a business-relevant product that meets business needs via collection, alignment, and implementation of feedback from stakeholders while meeting larger business objectives. Accountable for defining business cases and acquiring budgetary / funding needs.
Comply with all laws, regulations and policies that govern the conduct of Genentech activities. Coordinate with measurement and optimization Business Product Owners to inform CX and UX advancements and operations. Select optimal production partners and ensure vendor success based on aligned SLAs, in partnership with Procurement.
People
Lead, mentor, and manage the Experience Design product team, fostering an exemplary employee experience, including a culture of collaboration, innovation, and accountability. Provide guidance, training, and career development opportunities for team members. Allocate and shift resources effectively to ensure balanced workloads and optimized team performance and business impact. Cultivate an environment of both accountability and performance-based incentives with ongoing and annual performance management and rewards and recognition of all direct reports. Lead or oversee inclusive hiring of direct and indirect reports.
Who You Are Minimum Candidate Qualifications and Experience
Bachelor's degree in business, technology, operations, science, marketing, or a related field. 8 years of experience, with 7 years in product management, digital product operations, or equivalent experience. Ability to own and manage the full product lifecycle, including visioning, roadmap creation, execution, and impact measurement. Strong skills in budget management, resource allocation, and stakeholder alignment for cross-functional collaboration. Strong leadership and team management abilities, with experience in coaching, developing, and inspiring talent (direct or indirect). Excellent communication and leadership abilities to drive change, influence stakeholders, and evangelize the product vision. Experience working in an agile setting or bringing agile best-practice mentorship to the team. Experience collaborating with Legal, Compliance, and Privacy teams to ensure adherence to governance and regulatory standards, and help influencing and evolving standards where needed.
Additional Desired Candidate Qualifications and Experience
Advanced degree, or equivalent experience (e.g., MBA or related graduate-level qualification). Experience in healthcare, pharmaceutical, or highly regulated industries. Proven success in managing large-scale, complex projects requiring strategic planning and operational execution. Advanced knowledge of workflow tools, automation systems, and compliance frameworks.
Location
The expected salary range for this position based on the primary location of South San Francisco, CA is $176,750 - $328,250. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits #BoFTDE Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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Genentech
relocation assistance
May 12, 2025