Customer Enablement Manager

Work Location Type:Remote

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is$79,000.00 to$131,600.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

The Customer Enablement Manager (CEM) reports into the Consulting Services Organization and leads large implementation programs within our largest and most complex contracted customers. The CEM is accountable to insure we understand the results these customers expect, then build a plan to meet the customer's goals based on the level of customer sponsorship and urgency. With the plan built, the CEM then assembles teams to implement the work and holistically lead through the change needed within both businesses to achieve the targeted results. You will be focused on opportunities with multi-site contracted customers in the National Accounts, Government and Healthcare functions.

You Will:

• Complete a thorough Discovery process to identify the customer's view of value, determine a scope of work, and determine the viability given the resources and sponsorship available.
• Manage the expectations of all partners associated with the scope of work.
• Lead the development of a customer-centric deployment plan to achieve the results expected by all partners
• Develop internal and customer-facing collateral while maintaining company brand standards.
• Lead Joint Planning Workshops with customer sponsors, at a location of their choosing, to finalize the project plan, identify major programs, and formalize deployment.
• Deploy this plan internally and within the customer's organization.
• Communicate with customers, team members, and stakeholders during all stages of their project.
• Demonstrate the ability to take complex ideas or programs and manage them in a structured methodology
• Identify and assist with barrier resolution to insure achievement of project goals and timelines

You Have:

Education and Experience

• Undergraduate degree or equivalent business experience
• 2 or more years of experience selling a structured value proposition in a team selling environment.
• Project management experience or relevant certification
• Excel (can write advanced macros), PowerPoint, SmartSheets
• Use SalesForce.com
• Use PowerBi reporting
• Home office (preferred) or Grainger facility
• Travel Required, up to 30-50%

Competencies and Abilities:

• Project Management - Demonstrated ability to take complex ideas or programs and manage them in a structured methodology.
• Drive and Curiousity- Ability to work autonomously and hold others accountable to meet deadlines in a virtual environment and natural curiousity/iquisitive nature.
• Resource Management - Demonstrated by successful execution of contract implementations through the deployment of all resources.
• Leadership - Provide guidance for achieving a common goal through the use of differing motivators based on the situation and personality involved.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.